How many times in your life have you been told to “just be yourself”? This can feel especially tricky when you are facing challenges while others seem to be passing you by with their successes. [...]
Credit unions and other card issuers may be adjusting their card designs soon, because Mastercard will no longer require signatures on the backs of its cards, the company has announced. Starting in April 2019, Mastercard [...]
I read with interest the “Deposit Dilemma” article in Invictus Group’s recent Bank Insights newsletter, which asserts that the current economic situation is pushing more banks to boost their deposits through an unconventional means: [...]
How important is your brand? It’s an impression of you and your financial institution. We’re talking about the essence of your credit union or community bank. Yeah, it’s pretty essential alright. And [...]
A typical credit union downloads its report bundles daily from its processors. Usually, the only option is to store those highly sensitive Payment Card Industry (PCI) report bundles on a network drive, with some level [...]
While en route to facilitate a member engagement training this month, I spent some time in the Syracuse airport. The airport has been under construction for the last several months and can be a little [...]
Providing employees with fair compensation and opportunities to grow will only take your credit union so far. While competitive wages are one way to help retain employees, ultimately that’s not what will keep them [...]
The National Federation of Community Development Credit Unions has changed its name to Inclusiv. “The Inclusiv name grows out of the organization's commitment to financial inclusion and its dedication to ensuring access to responsible financial [...]
Yahoo's 2013 data breach that compromised three billion accounts – the largest of all time – will cost the company an additional $85 million after a newly reached settlement orders the company to pay $50 million in [...]
Every one of us may have a different definition of success. The one thing we all have in common is the desire to achieve our own version of success. I’ve talked before about 5 [...]
Just kidding! There’s no such thing as a Frictionless Customer Journey. If you’re reading this because of the implicit promise in the title, then you’ve fallen for an age-old marketer’s tactic; [...]
In this competitive environment where everyone wants to be “Number One” at whatever they do or whatever they sell, it’s a risky strategy to focus on a single product or service when that means [...]
Think about that last business lunch you attended. We are accustomed to everyone occasionally staring at their phone during the meal, but this last time around, did anyone activate a voice assistant to search for [...]
CUNA’s political action committee on Tuesday announced its final independent expenditure of this election cycle—television advertising on behalf of Sen. Cindy Hyde-Smith (R-Miss.). The Mississippi election is unique; it is a special election [...]
Hello from Annapolis, Maryland! We're at NAFCU's Management and Leadership Institute. Yesterday, more than 110 credit union leaders designed the characteristics of the leader they want to follow - and the leader they want to [...]
