The widely ignored branch waiting area
Since the beginning of commerce, there have been waiting areas—queues or rows of chairs where people wait for their turn to be served, with varying levels of patience and yearning about how else they [...]
News Archives
5 keys to content marketing success
There are plenty of content marketing strategies, but they all share one not-so-secret ingredient: great content. Not good content. Great content. These days, you can find good content in your cousin’s Facebook post. To [...]
Credit union advocacy breaks through in 2018, poised for 2019
2018 was a watershed year for CUNA/league/credit union advocacy. Our accomplishments last year during a turbulent political time stand out over any of the last 20 years of credit union advocacy, making it [...]
Artificial intelligence: A frontier worth exploring for your credit union
Artificial intelligence, or AI, may sound overwhelming or even scary. The truth is it can both automate and improve services delivered to members while improving the bottom line of financial institutions. AI is training computers [...]
How to reduce friction in the member experience (and why it matters)
Advancements in technology and changes in consumer expectations have prompted many a retailer, including more than a few credit unions, to redouble their efforts toward improving the customer experience. At conferences, during roundtables, and in [...]
CU 2.0 Podcast: Cathie Mahon CEO of Inclusiv
It’s the Credit Union podcast! CU 2.0 is excited to bring you the thirteenth in a series of podcasts from Robert McGarvey. Welcome to the CU 2.0 Podcast, regular interviews with credit [...]
Biggest threats to banking in 2019: Fees, lousy tech and digital disruption
Consumers’ frustrations with their primary financial institutions range from simple grumbles and mild distrust to outright rage. But how annoyed does a consumer have to be before they’ll leave? And what are the trigger [...]
Compliance: CFPB releases guidance on public HMDA data
The Consumer Financial Protection Bureau (CFPB) has released final policy guidance describing the Home Mortgage Disclosure Act (HMDA) data it plans to make available to the public starting this year. The final policy guidance applies [...]
This week: Congress works to end gov’t shutdown, committees plot priorities
The House and Senate are in session this week, though much of their focus will likely be on trying to come to an agreement to end the partial government shutdown that is now approaching its [...]
Attract and retain members through financial counseling
It’s an unfortunate truth, but no matter how hard you work to serve your members, there are going to be times where they find themselves on the wrong end of financial difficulty. When that [...]
3 reasons there are no dumb questions
Back in school, there was probably a time when it seemed nerdy to ask questions. You either didn’t want to ask the question with the easy answer that you should have known, or you [...]
Don’t “motivate”– Inspire!
Motivation gets way too much air time in leadership discussions. Motivation is simple… Motivation is nothing more than “providing with a reason to act in a certain way.” And it’s relatively easy to provide [...]
Monitor these data points for improved credit union growth & service
This article is the second in a two-part series that focuses on the importance of member data and how credit unions can capitalize on it to improve account opening procedures and overall institution performance. It [...]
Succession planning for a healthy culture
For credit unions, as with other organizations, succession planning is not just about forming a pipeline of people ready for new roles, it is a chance to engage and advance a workforce that is committed [...]
Stepping up for members as government shutdown continues
Credit unions serving government employees continue to assist members as the government shutdown heads into its third week. At Arkansas Federal Credit Union, members affected by the shutdown may be eligible to receive a match [...]