How to balance risk and reward in 2019
Credit unions are in the financial services business. They’re also in the member service business. The confluence of these two means credit unions are in the risk business. But that’s not necessarily a [...]
News Archives
Digital lending customization is something to taco bout
Providing exceptional member service is at the heart of every credit union’s values. However, with increasing competition in the banking world, good service alone will not be enough to keep members truly satisfied. So [...]
CUNA announces 2019 opportunity to earn Enterprise Risk Management Certification
CUNA Enterprise Risk Management Certification School is now open for 2019 registration, offering attendees the chance to master the core concepts of sound enterprise risk management (ERM) and become an expert in enterprise risk management. “[...]
Gov’t shutdown stops SBA loan approvals
As consequences of the almost three-week partial government shutdown continue to come to light, the lack of loan approvals from the Small Business Administration (SBA) is creating problems for consumers and lenders that use the [...]
5 ways you should be taking advantage of your Costco membership
Ahh, Costco. Anyone who’s ever had a Costco membership probably thinks fondly of the free samples and friendly pricing on 25 boxes of macaroni and cheese. But if you think those are the only [...]
What your credit union can learn from Google’s 2018 consumer insights
Google publishes what they’d like to think is a “one-stop shop for consumer trends, marketing insights and industry research. They call it Think with Google, and in 2018 they published a number of consumer [...]
The credit union difference: Preparing our members and employees
Approximately 800,000 employees are living without a paycheck due to the government shutdown. In addition, many others who work with the government as contractors have also had a disruption in income. That means many [...]
When small credit unions go, so do the big ones
A chart in consultant Marvin Umholtz’s year-end report CU Strategic Hot Topics jumped out at me and triggered a tsunami of worries about the future of credit unions. Crunching NCUA data, Umholtz said there [...]
CFO Focus: Understanding investment program profitability
The numbers tell the story. In addition to helping members prepare for the future, investment programs can help credit unions increase non-interest income and build relationships and loyalty. Customers using investment services tend to have [...]
California report finds public FI option to serve pot industry a bust
A recently released feasibility study determined that a public financial institution to serve the California marijuana industry would create unacceptable legal and financial risks for the Golden State. However, the report recommended that California designate [...]
2019 Trends: What’s new and what’s next in the mortgage market
Rising interest rates and a shortage of affordable housing could cool an otherwise hot home sales market, leading mortgage lenders to approach the coming year with caution. On top of that, lenders must keep up [...]
8 trends that will reshape the fintech landscape in 2019
With the world becoming one enormous marketplace, we have seen a constant change in how businesses take place. This has been further fueled by new technologies and rapidly evolving customer expectations. Even the highly regulated [...]
5 ways to increase account holder loyalty in 2019
As you close the books on 2018, it’s time to hit the restart button and look forward to the year ahead. Hopefully, part of that vision includes ways to more fully engage your account [...]
Online-only banks threatening traditional banks and credit unions
Most Americans now shop online for new financial accounts, including loans and deposits. They either head straight to their primary financial institution’s website, or they Google around to review offerings from multiple institutions. While [...]
How to capitalize on member intelligence
The role of member intelligence in deepening relationships and propelling growth is dominating conversations and to-do lists at credit unions of all sizes across the United States. Gleaning actionable insight from vast stores of transactional, [...]