The right training unifies a credit union: employee-to-employee and branch-to-branch, enhancing member experiences at every level. But, not all training is equal in quality and effectiveness. What credit unions should consider is training that gains [...]
St. Petersburg, Fla. based payments CUSO PSCU reported it stopped over $210 million in potential fraud in 2018 for its members at the point-of-sale, call centers and online, among other channels. PSCU’s said through [...]
In the digital era, every consumer navigates their own individualized buying journey using multiple channels to interact with various financial brands. Typically, they conduct a ton of research on their own before they are ready [...]
When Patrick Howard discusses people's expectations for how, when and where they pay their bills and engage with companies, he repeatedly invokes one word: choice. Consumers face daily time constraints, so they want convenience, speed [...]
Successful onboarding requires two chief ingredients, says Stacey Collins, director of experience design at BECU ($18.8B, Tukwila, WA): Good content and good timing. Members typically join the credit union for a specific reason but [...]
Servant leadership is something I've written about before. Those who practice this type of leadership know how unique it is – you're gaining trust and loyalty by investing in the personal and professional well-being of your [...]
The Consumer Financial Protection Bureau released assessment reports on its Ability-to-Repay/Qualified Mortgage (ATR/QM) and mortgage servicing rules Thursday. The Dodd-Frank Act required the bureau to assess the impact of both rules. The ATR/[...]
NAFCU's award-winning research team has released an updated analysis of the National Credit Union Share Insurance Fund (NCUSIF). Based on its forecast through the end of 2018, NAFCU believes the fund will finish the year [...]
I offered to drive him into town so he could drive his new car back home. We barely made it to the credit union before they locked the doors. It had been snowing most of [...]
Hey Friends, As always, how you doing? It’s a new year and like with everything else, I can guarantee you have new goals. For most units, here in Trinidad and Tobago; a key factor [...]
Credit unions have a lot of things to communicate; to members, prospects, employees, the board and the community. It can be easy to get caught up in WHAT you are trying to say and forget [...]
Instead of sitting on the sidelines and waiting for change to happen, young professionals need to advocate on their own behalf. In the process, they’ll develop the skills they need to become the future [...]
CUNA announced Thursday that credit unions have made more than a $25 million commitment to fund the Open Your Eyes to a Credit Union media campaign to raise consumer awareness about credit unions. Last summer, [...]
The traditional brick and mortar model has worked well for credit unions over the years. So long as they continue to deliver superior member experiences, that won’t change anytime soon. However, as more financial [...]
The Fed released its latest update on debit card interchange, and it showed very subtle but very telling trends for financial institutions with less than $10 billion in assets – a category called “exempt”, which includes [...]
