Tis the season for New Year’s resolutions--and that’s just as true for banks and credit unions as it is for their consumers. While most financial institutions will start 2019 with a laundry list [...]
It’s no good to be a dinosaur in the financial sector. Not only are dinosaurs notoriously temperamental, but they can’t type. Oh, and they’re extinct. If branches don’t want to go [...]
Understanding your members’ behavior gives you the opportunity to serve them effectively and in turn, increases your bottom line. Unfortunately, it is not uncommon for credit unions to overlook existing cardholders as a significant opportunity [...]
Connecting with younger consumers — those born between 1995 and 2012 — as they are making decisions about their finances is a critical part of any bank’s entry-point marketing strategy. But Gen Z couldn’t be [...]
When Liz Hayes joined Infinity Federal Credit Union($349.2M, Portland, ME) in October of 2014, she realized right away she had inherited a top-down culture where decisions flowed down. “I had people coming into [...]
President Donald Trump nominated former NCUA board member Rodney Hood Wednesday to fill the board seat currently held by board member Rick Metsger. Hood was nominated in the last Congress but not confirmed, and previously [...]
I remember my first day in a customer service position. The manager was showing me around the store and pointing out employees, selling points, and a large laundry list of to-dos. We passed an elderly [...]
Innovation is the new buzzword in today’s mortgage lending market. Over the course of the past decade, financial institutions and technology companies have become more adept at discovering efficient ways to close loans with [...]
We’ve seen a recent influx of articles addressing the growth of consumer-driven health plans (CDHPs) in recent weeks, which are high deductible health plans (HDHPs) with consumer savings options, such as tax-advantaged health saving [...]
Kansas City Federal Reserve President Esther George, and a voting member on the Federal Reserve Open Market Committee (FOMC) this year, said the monetary-policy setting committee "should proceed with caution" as it considers future rate [...]
McLean, Virginia-based PenFed Credit Union has announced it will begin issuing contactless cards to members this month. The credit union, which has $24 billion in assets and about 1.7 million members, said it plans [...]
Security Information and Event Management (SIEM) is an integral facet of your credit union’s IT department’s responsibilities. Your IT staff may have some SIEM capabilities of their own, but might you be better [...]
The African-American Credit Union Coalition is entering its third decade of building diversity and opportunity among credit union leadership through advocacy and professional development. After meeting informally at the CUNA Governmental Affairs Conference through the [...]
Recently I had the unfortunate experience of calling a government agency. I was experiencing problems doing something online and ran up against an expiring deadline. I had to speak to a real person to get [...]
The “fast-follower” strategy has been a perennial favorite among financial institutions. But that approach may be on life support. Global consulting firm McKinsey cautions financial institutions that they must now either be leaders or, at [...]
