3 ways to improve your office communication skills
Some people are born to be great communicators. The rest of us have to work a little harder. No matter if you work in credit unions or cook at the diner on the corner, it's [...]
News Archives
Stumble no more: 5 steps to winning the war for talent
I love interviews. Getting to know people, their unique stories and passions truly lights up my day. Recently, I had the opportunity to participate in a final interview for a potential candidate. Her experience was [...]
How negotiating with vendors can be easier than you think
Many community banks and credit unions continue to struggle with how to improve their bottom line without taking dramatic cost-cutting measures. Instead of playing defense by reducing staff or cutting services, start playing offense by [...]
3 reasons compromise isn’t an option….it’s a must!
I once heard an interesting story. Two goats came face to face while attempting to cross a narrow bridge. One of them forcefully stated, “Let me pass!” Refusing to budge, the other responded, “Never…you [...]
Keynoter, new sessions announced for CUNA Regulatory Compliance Certification School
Holly Hoffman will keynote this year’s CUNA Regulatory Compliance Certification School. She will share how compliance professionals can face their challenges in intuitive, honest and adaptable ways. CUNA Regulatory Compliance Certification Schools will be [...]
CUs: Enter NAFCU’s annual awards competition until March 1
NAFCU member credit unions have until March 1 to submit their entries for the association's 2019 Annual Awards Competition, which recognizes association member credit unions, professionals and volunteers for their dedication and achievement within their [...]
Good Governance: Many board problems boil down to communications challenges
A great number of the governance challenges that we come across in the work that our firm, Quantum Governance, L3C, undertakes with credit unions can be boiled down to matters of communications. Are your board [...]
‘Voluntealers’ fight for a better community
In 2016, ISU Credit Union in Pocatello, Idaho, launched an initiative aimed at increasing employees’ community involvement. “Teal Team VI,” inspired by the U.S. Navy’s SEAL Team Six, encourages and gives staff the [...]
How and why to tame your 3 advice monsters
A few months back, an article in HBR proclaimed the power of questions. It’s not a bad article, and it mentions lots of sensible things: more questions are better than fewer; some questions are [...]
Death, taxes and HMDA
Death, taxes and HMDA reporting requirements — as the government shutdown grinds on, few things remain as constant as these three absolutes. But a few things have changed since you last submitted your mortgage data for [...]
Less than half of credit union executives are optimistic about 2019
Less than half of credit union senior executives have an optimistic outlook for 2019, according to a new Cornerstone Advisors report released Monday. What’s more, a positive outlook among credit union senior executives for [...]
Tried-and-true tips to fight fraud in 2019
Fraud threats are growing in sophistication and scope as 2019 unfolds, leaving credit unions to deal with daily operations and — when they can — determine where to allocate resources to protect against possible breaches. Patelco Credit [...]
More Americans say farewell to cash
Almost a third of Americans have stopped using cash for their typical weekly spending, according to the Pew Research Center. This continues a trend the organization has been tracking since 2015. In the latest research, [...]
3 debit trends to watch in 2019
Debit cards remain one of the most frequently used forms of payment. 70 billion debit transactions take place each year in the U.S. alone. According to the latest study from the Federal Reserve, debit [...]
Foundation approves 8 Reality Fair grants totaling $40K
The National Credit Union Foundation has approved eight Bite of Reality App Grants totaling $40,000 to help credit union organizations bring additional scale and reach to the reality fair experience. The RMJ Foundation developed [...]