7 feedback pitfalls
Feedback is necessary for growth and development. Without it, how do we know what we're doing well or what we can improve on? As a leader in your organization, being able to effectively communicate your [...]
News Archives
Trump, Congress leaders reach deal to end shutdown
Yielding to mounting pressure and growing disruption, President Donald Trump and congressional leaders on Friday reached a short-term deal to reopen the government for three weeks while negotiations continue over the president’s demands for [...]
To reverse or not to reverse: Handling duplicate credits for the same error
The error resolution procedures in Regulation E and Regulation Z are a constant thorn in the side of any compliance officer. While no credit union wants to hold its member liable for transactions they didn’[...]
The cost of building a data warehouse for an analytics platform
Credit unions can benefit greatly from collecting and storing information to leverage Big Data. The cost of building a data warehouse can be steep, though. If you’re considering building a data warehouse for your [...]
Build relationships before you need them
There is always a piece of advice that someone gives you. It could be when you are growing up, graduating from school, starting a career or getting into a leadership position. As an Executive Coach, [...]
Five steps for effective messaging
“The problem in life is that we keep missing each other.” In hindsight, my college literature professor’s words—spoken well before social media, smart phones, text messages, email, the internet, and cell phones—were [...]
Whether running or strategy, the mantra is just do it!
It’s an exciting time of year. Despite the snow and cold temperature, the training alerts have started to sound for the Credit Union Cherry Blossom 10-mile Run. This race has the tagline of the [...]
Former WH Press Sec Perino to present keynote address at 2019 CUNA GAC
The final keynote speaker for CUNA Governmental Affairs Conference (GAC) has been announced: Dana Perino, political commentator for Fox News, co-host of The Five and I’ll Tell You What will lend her political expertise [...]
Lawmakers seek multiple routes to fund government
The House and Senate are pursuing various options to end the partial government shutdown that is now in its 34th day. Credit unions around the country have stepped up to support members whose pay has [...]
On Compliance: Smart vendor management goes beyond the basics
Nothing strikes fear in the heart of an executive like unforeseen risk: those circumstances beyond the credit union’s control that can wreak havoc on its reputation and bottom line. And nothing can wreak havoc [...]
Bankers ask for congressional probe of PenFed-Progressive merger
Accusing the NCUA of “flouting” its emergency merger authority, community bankers are asking for a congressional investigation into the agency’s approval of the merger between PenFed and Progressive Credit Union. “If you ask me, [...]
The strengths and weaknesses of credit union MPLS networks
Each day, thousands of credit union members generate critical personal financial data. They swipe their debit cards for coffee in the morning, pull money from an ATM in the afternoon, and manage their accounts in [...]
Scoring our predictions for 2018 – a look-back
In keeping with the tradition started two years ago, where we score how well the Trellance team did on the previous year’s predictions, below is our report card for our 2018 predictions. For a [...]
2019 Trends in the Credit Union Industry: A return to more traditional growth strategies
As technological advancements bring more channels, customization and convenience to financial services, new providers continue to enter the marketplace to capture consumers' attention and patronage. Member loyalty and service will always be top priorities for [...]