As times change due to lending trends, technology growth, and the state of the economy, lenders need to be more creative when it comes to building a risk strategy that keeps both them and their [...]
When money moves the way consumers expect it to, they don't think about it. But when their expectations aren't met, it can turn their day upside-down and push them toward better experiences elsewhere. In the [...]
Unlike the Loch Ness Monster, Bigfoot, or a pack of snarling Yeti, the misconceptions people have about credit unions can do real harm. There are four myths in particular that dissuade people from banking with [...]
Earlier this month I received a large-format direct mail postcard from a well-known national big-box office supply retail chain. Emblazoned across the front was a clipart winking pink pig with the words "DEALS TO MAKE [...]
2018 was another year marred with global uncertainty. Economic and political instability at home and abroad was constant throughout the year, leaving the markets in flux. While the economy continued to grow, economists’ and the [...]
Branch managers, operations professionals and credit union leaders in all fields have a new opportunity to strengthen their coaching skills with the new CUNA Coaching Conversations eSchool. “Open, authentic connection between leaders and other employees [...]
NAFCU and top housing experts today will provide credit unions with insights to a number of housing finance reform efforts, including proposed capital requirements for the government-sponsored enterprises (GSEs) and maintaining credit unions' unfettered access [...]
In a novel twist on the ATM, $1.1 billion Hiway Federal Credit Union’s “Automated Prize Machine” dispenses tickets redeemable for autographed jerseys, hockey pucks and credit union logo swag at Minnesota Wild home [...]
Doug Robinson believes innovation might benefit from a well-thought-out public relations campaign. “When you think of the term 'innovator,' you’re probably thinking of a Steve Jobs type character who’s [wearing] a black [...]
I’ll admit that I enjoy watching locally-produced commercials. I’m not sure who decided that giant yellow or red letters were mandatory to sell cars or furniture. There’s some kind of strange and [...]
At a time of year when analysts and bloggers are posting their predictions for the year ahead, Trellance’s President & CEO, Tom Davis weighed in with his predictions for 2019 in two recent CU [...]
If you work for a credit union or a bank, then you’re a walking billboard for that financial institution—both on and off the clock. So let me ask you, what does your billboard [...]
Over the past few years, the financial sector has witnessed the jet-fueled expansion of e-commerce. More consumers flock to the convenience of online and mobile shopping today than ever before, and the discussion surrounding payments [...]
The ability of staff members at Lake Trust Credit Union($1.9B, Brighton, MI) to interpret and leverage data has spread across the enterprise in the two years since the Michigan cooperative deployed a business [...]
Despite popular belief, digital lending has actually been around for quite some time. It began in the 1990s around the dot-com era with digital mortgage and consumer lending. While it wasn’t a popular solution [...]
