Strategy and vision married to a healthy culture were the formula for success for Satya Nadella since he became Microsoft’s CEO in 2014. Nadella took the helm facing a challenging environment of evolving and [...]
For most credit unions, industry mergers and acquisitions is more than water cooler talk. It’s an everyday topic of conversation. After all, in the first nine months of 2018, an average of 15 credit [...]
NAFCU offers dozens of webinars throughout the year to help credit unions stay informed about regulatory changes and economic trends. Participants have the opportunity to earn various education credits for attending NAFCU's webinars. In addition [...]
Do you know how to craft a message that will capture your members’ attention? The key, says digital leadership expert Erik Qualman, is to make people understand why that nugget of information is important to [...]
A federal judge sentenced an Arizona man to 32 months in federal prison for sending fraudulent mobile phone text messages to steal money from member accounts of an Alabama credit union. U.S District Court [...]
From teams of three to three hundred, delegation takes skill and finesse. Hardened by failure, knowledgeable through experience, and proven with results — masters of management are undeniable assets in the office and true artists of [...]
For many consumers, smartphones aren’t only a way to catch up on emails or news: They are also a way to discover and shop for products and services. The technology also paves the way [...]
The first blog came on the scene in 1994. Since that time, credit unions and banks have either embraced the marketing tool, given it haphazard attempts, or ignored the opportunity altogether. You might be surprised [...]
In an increasingly digital world where countless dollars are being invested in technology, human interaction remains a crucial conduit to authenticity. Though mountains of research exist on the subject, few people require evidence to appreciate [...]
A box arrives at a suburban home. A woman opens it to find a pair of “Hubby-Vision” goggles — a device guaranteed to reveal the way her husband sees the world. She unboxes the goggles and [...]
Back in 2012, I wrote about the power of the annual report. These comprehensive communications detailing a company's activities throughout the preceding year present an opportunity to go beyond dry tables and grip-and-grin photos to [...]
Hopefully you realize that you should never talk about religion and politics at work, but if those are the only topics you’re avoiding, maybe you should think on it some more. Even though you [...]
The theme and focus of this article is inspired by Simon Sinek’s book, “Find Your Why,” and the hundreds of thought-provoking conversations I’ve had with credit union teams in search of finding their [...]
Credit unions faced a set of market realities in 2018 that sparked some strategic conversations. With pressures from shrinking margins to new competitors, high loan-to-share ratios to the rising cost of capital, CEOs and managers [...]
(Author’s note: This story will take you 7 minutes to read. It has 1,220 words, 4 pictures, and 1 observation you may find offensive. Enjoy.) Before we go any further, I need you [...]
