Grace Garza, a former credit union teller and vault supervisor will be sentenced in May after pleading guilty to embezzling more than $1.1 million from the $83.3 million Space City Credit Union in [...]
Think back to a moment when you’ve left a restaurant, a hotel, maybe a store, and you witness a high-quality customer experience. It could’ve been a small detail or several small details, that [...]
I read an interesting statistic recently about the power of visual marketing. According to brainrules.net, if we hear or read information, we only remember 10% of it three days later. If we add a [...]
I'm in the middle of a great book: The Undoing Project: A Friendship That Changed Our Minds. It is a wicked good read. It discusses two Israeli psychologists who dove into how people make decisions. [...]
The introduction of new technology in the world of financial services is both a boon and a bust for the user experience. Digital channels allow members to conduct transactions, research new products and services, and [...]
Open banking allows third-party developers to build applications and services that plug into the technology backbone of a traditional financial institution. Using open-source technology and APIs, third-parties can build new financial tools leveraging private customer [...]
Cybersecurity is always a hot topic, especially in the financial services industry. And while malicious hackers continue to find new avenues to access your data, security experts are working hard to craft even more resilient [...]
Credit unions have an extraordinary opportunity in front of them with the Awareness Initiative. We’re finally taking on the challenge of credit union consideration and working to make more consumers think about our products [...]
In the pursuit of healthier, more sustainable facilities, many credit unions are investing in WELL and LEED building certifications. Pursuing these certifications sets a high standard that your built environment must meet and increased your [...]
The time has come for new federal protections regarding the use and security of data held by businesses and entities, CUNA wrote to the House Energy and Commerce Committee this week. CUNA sent its letter [...]
As the NCUA works to simplify supervisory committee audit requirements, NAFCU is requesting members' feedback on how the proposed rule would affect credit unions. The association would also like to know if credit unions think [...]
Every governance educator I know working with CUES has made it clear to their audiences and in their content pieces for CUES that board term limits and more frequent replacement of board members is the [...]
Credit unions are among the diverse nonprofit, government, academic, and business groupsto encourage and support Americans’ efforts to save during America Saves Week, Feb. 25-March 2. Held in conjunction with Military Saves Week, America Saves [...]
The Senate Banking Committee Tuesday recommended that the Senate confirm Rodney Hood and Todd Harper as members of the NCUA board. The nominations were approved by voice vote—an indication that there was no opposition [...]
The word “sustainable” generates different images for different people. For some, it’s the responsible use of natural resources. For others, it’s using green building materials or perhaps employing responsible agriculture. According to the [...]
