What job causes your credit union to hire a website? Famous Harvard professor Clayton Christensen asks a similar question about milkshakes, which has become the most well-known example of his Jobs to be Done theory [...]
NAFCU's Brad Thaler wrote to Senate Banking Committee leadership in advance of today's hearing on capital formation and corporate governance to urge the committee to take action to allow credit unions to better serve their [...]
2019 will be an interesting year for regulatory compliance. Unlike the past couple of years, we are not facing major regulatory changes. At the same time, we could perhaps have a slight shifting in Washington [...]
Have you ever seen an event that celebrates a different culture or group, but felt excluded because you are not a member of that community? Perhaps it was a conference dedicated to empowering women or [...]
A Nigeria-based scammer gang dubbed “Scarlet Widow” is unleashing email fraud attacks against K-12 schools, universities and nonprofits around the world, according to a report from Foster City, Calif.-based Agari. Agari, which uses predictive [...]
What does your credit union do to encourage diversity in its leadership ranks and workforce? I don’t want to get into a political discussion by asking this question. I’m only asking it because [...]
Recently, I shared with you two of the fundamental principles for improving the member experience – a topic so important to the growth and sustainability of credit unions that it’s been coined the phrase, “the [...]
Research conducted by Clearswift shows that 42 percent of all data breaches are caused by internal security lapses. That’s a staggering percentage considering it only takes one data breach to impact the entire customer [...]
In every community of any size — online or off — there are influential voices. Some have a following and a reputation large enough that they monetize it — charging brands that want to connect with their audience [...]
Member value is a credit union industry term thrown around to try to define the value members receive from their CU. But value itself is a subjective term, meaning different things to different people. There [...]
I’ve come to the realization that if you do not have an element of fun in your workplace, you will slowly begin to resent being an adult. It’s the honest truth! We spend [...]
My father is a credit union guy. A credit union moved into our town back in the 1980s, and he was hooked. I'm also a credit union guy. I belong to six credit unions. It [...]
The time has come for new federal protections regarding the use and security of data held by all businesses and entities, CUNA wrote to leadership of the Senate Commerce, Science and Transportation Committee Wednesday. The [...]
NAFCU's 2019 board election cycle is now open with four director positions available – one at-large position and one position each for the Eastern, Southern and Western Regions. Two incumbents are seeking re-election. The NCUA's restructuring [...]
We never think it will happen to us, that a cyberattack like February’s credit union phishing campaign will be successful. But what if is? By now, you are probably aware that NCUA Part 748 [...]
