There’s nothing like meeting your hero. For some, that might equate to a football player or a musician or maybe a politician—a well-known celebrity type, whose mere physical presence is immediately recognized by [...]
Most people who complain via social media simply want validation of their experience, says Andrea Parrish, digital marketing assistant manager for STCU in Spokane, Wash. Providing that validation can turn a negative interaction into something [...]
The two national trade groups are taking slightly different directions on marijuana banking legislation, as CUNA and the American Bankers Association jointly endorsed House legislation and NAFCU said the issue is important, but there are [...]
Ditch the plastic? Maybe, but not yet — and maybe not for a while. The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. [...]
Over the years, the industry has seen an increase in wire fraud involving funds disbursed from a home equity line of credit (HELOC) loan. The HELOC loan fraud exposures can involve various paths from which [...]
Financial institutions face so many demands for change, that sometimes sitting back and waiting for it all to sort itself out is tempting, especially when profits and return on assets are strong. That’s a [...]
In modern years, pioneering businesses have used a range of digital tools, established new business models and delighted their members with higher quality products, lower prices, and frictionless experiences. This wave of technology-fueled disruption has [...]
Total revenue in 2018 for U.S. credit unions grew 12.8% to $74.4 billion, a 3.2-percentage-point acceleration from 2017. Annual income at credit unions has increased 37.4%, or $20.2 billion, [...]
For some time now, I have wanted to write an article about standing with the middle-aged white man; about understanding the accidental forms of discrimination and subjugation of women: Those men who will not “speak [...]
In the wake of the longest government shutdown in United States History, 2019 has already seen its share of financial difficulties. Credit unions around the country are doing important work to support their members through [...]
The most impactful work in a new branch project takes place before design and construction even begin. Over the years we’ve seen that a clear definition of the purpose of a new branch project [...]
Google made headlines recently with a new tool called Password Checkup. When installed inside the Chrome browser, the app alerts users when it detects passwords they are using may have been stolen. It works by [...]
The Consumer Financial Protection Bureau (CFPB) released a new Elder Financial Exploitation (EFE) report this month, based on data obtained from Suspicious Activity Reports (SARs) filed between 2013 and 2017. The CFPB will conduct a [...]
NAFCU is offering a webinar April 4 to help further the role of women leaders in the credit union system. By reviewing the challenges that face women leaders, attendees will identify ways to address these [...]
Multiple common bond credit unions have a huge opportunity to grow through adding underserved communities to their fields of membership while also fulfilling their mission. “Underserved community” typically calls up in our minds images of [...]
