Over the past couple of weeks, we have received questions about whether credit unions can place a hold on ACH transfers that will be used to fund the online opening of a checking account or [...]
We all love cash. But is it smart to keep cash on you all the time? Here are a few pros and cons of our favorite green paper… Pro: It’s easier to visualize your [...]
“Service aptitude is a big idea. Customer service is an investment, not an expense – the new marketing is here and it looks like this.” – Seth Godin, New York Times bestselling author of Linchpin. For almost [...]
Credit union members are among the happiest consumers out there. Satisfaction is through the roof, so to speak. Credit unions rank high on the American Customer Satisfaction Index year over year, routinely beating banks (though [...]
Competition never takes a holiday. If anything, it works longer, tries harder. These days, credit union mortgage lenders (and in a larger sense, all credit unions) face more competition than ever. And the challenges are [...]
Senate Majority Leader Mitch McConnell (R-Ky.) filed cloture today on the nomination of Mark Calabria to serve as director of the Federal Housing Finance Agency (FHFA). This sets up a Senate vote on confirmation in [...]
Two million credit and debit card numbers were being sold online following a data breach affecting Earl Enterprises, the parent company of Italian restaurant chain Buca di Beppo and other brands such as Earl of [...]
Does “purpose” matter? For centuries, humans have pondered “meaning and purpose”—what it means to live, and perhaps a bit more recently, to work. In 2019, the organizational musings on purpose have not radically changed [...]
I always come away from the CUNA Governmental Affairs Conference (GAC) with several good ideas. And this year I had more company than usual, as the more than 5,200 who gathered in Washington, D.[...]
New York and federal authorities allege a Brooklyn man attempted to steal more than $1.1 million from the $24 billion Pentagon Federal Credit Union in McLean, Va., by using the stolen identities of more [...]
I’ve written before about the false promise of innovation theatre— getting caught up in activities that look like innovation, but don’t really add value. I have said that the antithesis of and antidote [...]
“Hey, want to make some quick cash? Hit me up @CardCrackingFraudster121! Must have a bank account.” While it may seem an obvious scam to some, millions of people are falling victim to this method of [...]
With the shift of consumers from brick-and-mortar to the online banking market, we have found that best practices for digital selling are more important that ever. Here are some useful sales tips your bank or [...]
Artificial intelligence (AI) is a hot topic. It’s everywhere, permeating culture well beyond the expected business settings. As a result, the increased visibility has created a general perception that AI is widely deployed and [...]
Only five minutes had passed when the first member of the University of Wisconsin Credit Union ($2.8B, Madison, WI) used the cooperative’s new Zelle person-to-person payments offering. That was on Jan. 24 this [...]
