4 reasons for lost motivation
Our work productivity ebbs and flows – somedays we're cruising through our to-do list, and others it feels like we're stuck in mud. In times of low motivation, it's important to identify the reason behind it [...]
News Archives
Increase borrower satisfaction through payment convenience
Imagine a world where ‘It got lost in the mail’ is no longer a viable excuse for late or missed payments. Not only is payment processing an essential operation for any business, it is also [...]
Consumers rule in the Now Economy
In a world where Amazon rules and a new fintech is popping up every day to take a bite out of credit unions’ business, we must adapt to satisfy member needs instantly and at scale. [...]
Credit unions must rethink deposit pricing strategies
The Federal Reserve raised rates four times last year, making it nine total adjustments over the past three years, when the Fed first began raising rates from near zero. Despite favorable economic indicators and a [...]
The new way to pay: Mobile wallets and the path to credit union adoption
Consumers Credit Union($1.1B, Kalamazoo, MI) was the first financial cooperative in Michigan to offer Apple Pay and has continued to blaze that trail, adding Samsung and Google wallets, too, as they became available. [...]
The future industry leaders of tomorrow – Meet our THINK 19 Crashers
A few weeks back we announced that, for the second year in a row, CO-OP would be bringing the Crasher program to THINK 19 in partnership with Filene Research Institute and The Cooperative Trust. This [...]
You might get fired (and why it might not be so bad)
For those who know me best and for many who have merely met me, there can be little debate that I’m a bit of a hothead. I’m quick to action, slow to apologize, [...]
What’s keeping your team from cross-selling?
“Why isn’t my team engaged?” I hear this question quite often during discussions about engaging the front line as part of a credit union’s marketing strategy. Before starting a relationship with a new [...]
How many leads does your website get? Here’s the simplest way to track conversions
Your website is the front door of your entire credit union. Look at your analytics and you’ll see that it gets far more visits than any of your branches, which makes it one of [...]
STATES Act is ‘reasonable and sound’ approach to cannabis
CUNA wrote in support of House and Senate companion bills Thursday that would clarify the federal treatment of marijuana where it is legal and permit credit unions in those states to serve members’ related needs. [...]
Calabria confirmed as FHFA director
The Senate today confirmed Dr. Mark Calabria to be director of the Federal Housing Finance Agency (FHFA). NAFCU has met with Calabria several timesand NAFCU President and CEO Dan Berger offered his congratulations to Calabria [...]
PR Insight: Creating a conversation
Credit unions have a lot on their plates, from helping members succeed financially to managing branches and introducing new technologies. However, the frequent emergence of shiny new tools doesn’t mean your CU’s marketing [...]
Credit Union Magazine seeks 2019 CU Rock Star nominations
Do you have a colleague who displays exceptional creativity, innovation, and passion in their job? Credit Union Magazine wants to honor these top performers for its seventh annual Credit Union Rock Stars program. Sponsored by [...]
‘Completely Dismissed or Openly Harassed by Dirty Old Men’: Q&A With Rachel Pross
On March 18, Maps Credit Union Chief Risk Officer Rachel Pross published a LinkedIn post describing her experience at CUNA’s recent annual Governmental Affairs Conference. In that post, titled “Credit Unions, We Can Do [...]
Online contest a huge success for banks and credit unions!
Who doesn't love a cute pet photo? The answer is simple...not many! In building upon on the "National Pet Day" holiday, we worked with one of our clients recently to offer a pet photo [...]