Apologies are something we love to receive and hate to give. And especially as a leader, they are tough. They require a great deal of humility, which challenges your pride and ego. Apologies are an [...]
Every organization seeks to establish a program that develops the next generation of leaders. But the most successful programs develop leaders at all levels of the organization, not just those who are next in line [...]
A former Rhode Island state senator was sentenced to two years in federal prison for passing $74 million in worthless checks through his businesses in a check-kiting scheme using credit union and bank accounts he [...]
The Credit CARD Act of 2009 raised the bar for ensuring members have the ability to repay their obligations. Today, one Florida credit union employs sophisticated analytics to proactively raise members’ credit card limits and [...]
Last week Jennifer blogged about the timing requirements for periodic statements. Today, I want to look at periodic statements for mortgage loans and what to do when a potential successor in interest reaches out to [...]
Today we are sharing a live blog from the Financial Brand Forum 2019. In this session by James Robert Lay, of Digital Growth Institution, we will explore how content can fuel the growth of your [...]
Financial marketers can easily tick off the A-list issues they’re wrestling with. But what’s out there that many bank and credit union leaders aren’t discussing? We asked attendees of The Financial Brand [...]
In the realm of credit union core technology, there are some key data processors that are leading the pack. It’s no surprise that according to Callahan & Associates 2019 Core Report, the twobiggest providers [...]
In today’s digital world, it’s hard to do anything without a credit card. Sure, a debit card helps. But life’s little emergencies always seem to pop up right when you’re a [...]
We’ve been literally coast to coast, and from the far North to the deep South over the past few months working with credit union leaders. These leaders come from all levels from head tellers [...]
For far too long credit unions have owned 8% of the market or less nationally. We are too good to be satisfied with that outcome. Real transformations are needed and must start with the planning [...]
The more you can engage your employees, the more straight-forward it is to achieve results. Engaged employees are present emotionally, physically, and psychologically. Their creativity and enthusiasm further your credit union’s mission. They help [...]
Credit unions must be proactive to not only react to banker rhetoric but to bust myths about credit unions and their tax status, CUNA Chief Advocacy Officer Ryan Donovan wrotein Credit Union Journal Monday. Donovan’[...]
Italian bank UniCredit has been fined more than $1.3 billion by U.S. state and federal authorities for "unsafe and unsound practices related to inadequate sanctions controls and supervision of its subsidiary banks." The [...]
In just the past few years, I have seen several credit unions reprioritize their delivery focus from branches to digital, particularly in the areas of mortgage, auto and business lending. These changes are increasing growth [...]
