3 common IRS audit red flags
Nothing strikes fear like receiving a notice in the mail from the IRS or your state tax revenue agency that you are being audited. A NerdWallet.com 2018 Tax Study found 89% of Americans surveyed [...]
News Archives
Litigators continue to target overdraft fees
Legal scrutiny against financial institutions relating to overdraft practices and disclosures is on the rise, according to industry sources. In some cases, attorneys have used websites and social media platforms to target consumers who have [...]
The ROI of taking the time
I remember when I first started as a teller and my new face automatically translated to; CAUTION! NEW! SHE KNOWS NOTHING! I was pretty sure after my first few weeks that I was wearing some [...]
But I want more!
A long time ago in the land of Financial Bliss where money is never a problem, there was a new CEO who felt undervalued because his base pay was not at the midpoint of the [...]
2019 Executive Committee of CUNA HROD Council announced
The 2019-2020 Executive Committee of CUNA HR & Organizational Development Council was officially announced at the council’s annual conference in Anaheim, Calif. Lisa Baron, SVP human resources and talent management, Baxter CU, Vernon Hills, [...]
Survey: Payments fraud increasing
A survey revealed that more than 80 percent of organizations – including financial institutions and other businesses – suffered from payments fraud in 2018. Fraud was also more common among larger institutions: 87 percent of those with [...]
The HR leader as executive coach
A panel of credit union CEOs weighed in on the value human resources (HR) leaders provide when they step into the role as executive coach during the 2019 CUNA Human Resources & Organizational Development Council [...]
Consumer satisfaction higher at digital-only banks than at CUs, other FIs
Digital-only banks are beating credit unions, community banks and traditional banks in customer satisfaction, new data from FIS showed. According to the survey of 1,749 U.S. consumers, 63% of customers at so-called direct-to-consumer [...]
NCUA wants to give CUs greater compensation flexibility
Responding to what it sees as a need to update “outdated and burdensome” regulations, the NCUA on Thursday issued an Advanced Notice of Proposed Rulemaking requesting information on how to update regulations related to how [...]
3 strategies to give better feedback
Giving criticism in a way that is constructive can be difficult. But providing tough feedback to employees is a requirement of leading an organization, and it will help your employees develop and grow. Remember, mistakes [...]
A new CEO, a new vision for a New York credit union
When Visions Federal Credit Union($4.2B, Endwell, NY) initially invited Ty Muse to interview for the cooperative’s CEO position, Muse, who was satisfied with his role as CFO at a nearby credit union, [...]
Secret to online banking customer support? Ditch the scripts
“How can I make the monster under my bed chip in for the rent?” You might expect to hear a question like this from a friend or maybe a comedian, but this actually was asked [...]
Open up to new core possibilities
A core system and all its ancillary products will equip your credit union with the majority of the functionally you require. However, as new products and services become available, the core alone may not be [...]
The CUInsight Experience podcast: Dave Adams – Making an impact (#14)
Welcome to episode 14 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Dave Adams, who is the President and CEO of the Michigan Credit [...]
4 things your employees notice even when you think they don’t
This summer, my company will celebrate 18 years in business! During that time, we’ve worked with 87 credit unions in 10 states, and I’ve seen, heard, and overheard countless stories about managers and [...]