Interest rates and fixed costs are rising, liquidity is shrinking, and the U.S. economy is showing signs that it could soon slow down. These factors and others underscore uncertainty in today’s economic climate, [...]
A credit card is a valuable tool when you need money in a pinch. But if you’ll need a little time to pay it back, it’s probably not the right financial tool for [...]
The physical environment is often the main focus in a branch transformation project, but it’s important not to overlook the work that needs to be done to help your branch staff deliver exceptional member [...]
The recent opinion piece written by Scott Butterfield that appeared on CUInsight regarding examiners of financial institutions contained some expressions that may have been heard before. Fortunately he prefaced his remarks by saying that “most [...]
Credit unions might be not-for-profit cooperatives, but the point of successful marketing is to increase your bottom line by growing your top line. That means paying attention to member engagement. Ultimately, your measure of successful [...]
As president/CEO of a small credit union, Lori Herrick said her credit union focuses on serving member needs. An that’s how Manchester Municipal FCU, Manchester, Conn., is able to run an in-house student [...]
Conference enrollment numbers continue to rise as NAFCU prepares to embark on the biggest CEO's Conference in the association's history. Held in Key West, Fla., NAFCU's CEOs and Senior Executives Conference (#CreditUnionExecs) goes from May [...]
If you’ve spent any amount of time with us folks at Quantum Governance—either at a large, general session at a CUES conference or in a private, retreat setting, you know that we talk [...]
Metro Credit Union, Chelsea, Mass., is part of a community partnership that provides its neighbors with resources and life skills to advance financial security. Since 2012, Metro has been a partner in CONNECT, a nonprofit [...]
For the first time in world history, a credit union has surpassed $100 billion in assets—and it continues to grow at a record pace. In the process, Navy Federal Credit Union has also entered [...]
The lowly checking account. Once the primary vehicle for member transactions, but now second fiddle to an assortment of payment alternatives. At least that is what many postulate and pronounce. Recently, we reported on the [...]
Throughout the halls of most credit union events, you will hear someone issuing to the organization’s leadership an imperative to recruit younger board members, which will help solve the aging membership issue. As a [...]
The Apple Card is going to change things. With its large market appeal and history of developing user-friendly tech, the Apple Card is set to disrupt offerings from traditional card issuers. Credit unions especially may [...]
Over the last year, I’ve found myself in meetings with our internal team or clients, asking the group… “Ok, I hear what you are saying. So, what do you propose as a next step [...]
Virtually all financial institutions in the world are focused on making their organization ‘more digital’. From overhauling back office operations to leveraging new technologies to increasing customer engagement, the requirement to understand and respond to [...]
