Principles over rules
We're taught early in our lives to follow the rules. Rules are put in place to tell us how we should behave and what expectations to have in certain situations. They put us in a [...]
News Archives
Analytics are a pain. Here’s what we did to make them better.
It’s spring, the perfect time for cleaning things up. People are giving away their furniture, throwing away their clothes, and dumping everything that doesn’t “spark joy” into a massive pit. But even if [...]
How credit unions can win the fees fight
Want to pick a fight you should win? Everytime? Even when battling the biggest banks? That’s a real probability for credit unions that pounce on an opportunity that could bring them notice of their [...]
Is your social media content good enough?
Trying to fully assess whether your social media content is meeting the grade? First things first, ask yourself this: does your visual content make your audience feel something? Whether it's happy, laughing, intrigued, informed or [...]
New tech turns bank call centers into marketing data goldmines
Today, many digitally savvy marketers are so entrenched in the online world, they rarely give much thought to offline marketing tactics. Even if they dabble in direct mail, they’re still less likely to think [...]
How to vacation on a budget
In a 2017 survey, 74% of respondents admitted they've gone into debt to pay for a vacation. Particularly for families with children or pets (or both), these costs and debts can add up quickly and [...]
Interviewing? Don’t overlook this opportunity to stand out!
You’ve found your dream job and sailed through the screening process. You are wrapping up a fantastic interview where you connected easily with the search committee, sharing your ideas to carry the organization forward. [...]
What credit unions can learn from the 40 yard dash
Each spring, America’s most popular sport takes over the attention of millions of sports fans for a week to hold the annual National Football League Draft. What marks as a new beginning for each [...]
The myth of multi-tasking
Last week I almost burned my kitchen down. In my quest to get all the important things done on my list, I was working on several things at once. Although I teach leadership effectiveness for [...]
Compliance: MLA credit card fee spreadsheet updated for 1Q 2019
CUNA has updated its Military Lending Act (MLA) credit card fee spreadsheet for the first quarter of 2019. The updated resource can be found in the CUNA Compliance Community’s “Compliance Resources” tab, and under [...]
NAFCU offers support for proposed supervisory committee audit changes
NAFCU's Kaley Schafer offered the association's general support for the NCUA's proposed rulemaking on supervisory committee audits and verifications, thanking the agency for its "commitment to providing supervisory committees flexibility in performing their audit duties." [...]
On Compliance: Risk-based lending
Risk-based lending for credit unions can be tricky. After all, credit scores exist for a reason and assessing someone’s loan worthiness based on that score is common practice. Staying in compliance when doing risk-based [...]
Turn limitations into creativity
Everyone faces limitations, whether they are imposed naturally or externally. Phil Hansen has created a life defined by embracing those limitations and using them as inspiration for creativity. Hansen, multimedia artist, speaker, author, and innovator, [...]
Staff shakeup occurs at NCUA as new leadership takes over
Amid new leadership at the NCUA, Owen Cole has been named acting chief of staff to new board Chairman Rodney Hood. Cole, who served as the associate director for policy and markets in the agency’[...]
Your payments terms cheat sheet
The world is in the middle of a tech revolution. And the payments sector is arguably the most affected. Consumers want more control over their finances than ever; and how they pay for items, manage [...]