Leadership lessons from the women of Game of Thrones
I must admit that I was late to the game...The Game of Thrones that is. In expert binging fashion, I watched seasons 1-7 in about two weeks. Don’t judge me! I think watching [...]
News Archives
“A credit union member walks into a car dealership…”
This is a continuation of "Unseen Credit Union Competition". Last time, you saw what members receive after buying a car or home. Now, we rewind to the buying process itself. Car Dealers & Credit Unions: [...]
CFPB’s Kraninger talks tailored regs, PACE, UDAAP w/ CUs
California and Nevada credit union leaders met with Consumer Financial Protection Bureau (CFPB) Director Kathy Kraninger is Los Angeles Tuesday to discuss credit union issues. Credit union leaders in attendance stressed the need for tailored [...]
Vehicle sales down in April, downward trend expected to continue
Total vehicle sales decreased to a rate of 16.4 million annualized units in April. NAFCU Research Assistant Dhruv Singh expects the decline to continue in coming months. “Automobile sales in April softened, failing to [...]
Diversity Insight: It’s in credit unions’ DNA
I have studied diversity and inclusion challenges in organizations across multiple employment domains (e.g., business, not-for-profit, and government) for approximately 25 years. After controlling for industry-based differences, I have found that the workplace experiences [...]
PODCAST: Reflections on board service
John Sackett and Phil Browarsky are two long-time credit union board members who are dedicated to meeting the needs of their members in every stage of life. Sackett is a board member at Royal Credit [...]
$9.8 million settlement filed in Eddie Bauer data breach
Three years after it reported a data breach that compromised customer data at its stores, retailer Eddie Bauer may end up paying about $10 million in a proposed settlement with Waterloo, Iowa-based Veridian Credit Union [...]
How catastrophes change the game
Senior Vice President of Claims and Recovery, Anne Holtzman, led a webinar about natural disasters and the impact they have on total loss. Natural disasters continue to be a national concern as statistics from the [...]
A quick look at the Arizona fintech sandbox
My partner repeatedly tells me that I’m not as old as I think I am, but I remember playing in public sandboxes as a kid. I’m honestly not sure people make those anymore—[...]
Beware: The digital customer journey may not include you
When was the last time you made a major financial decision? Have you purchased a house, a car, a new television or an expensive piece of technology? Have you decided to set aside more money [...]
Are your meetings wasting time?
I often feel like there's not enough time in the day to accomplish what I set out to do. I'll go out on a limb and say many of you reading this feel the same. [...]
2019 economic outlook
Growing deposits, affordably, to meet loan demand was easily the leading challenge credit union leaders identified in Callahan’s 2019 Executive Outlook Survey. The respondents also generally reported stable to strong economies in their local [...]
Save money, rent movies instead
Assuming you live in North America, which if you’re reading this is probably a given, you probably go to the movies. Some more than others, surely. It’s no secret that filmgoers spend a [...]
7 copywriting principles that will seriously improve your credit union website design
Your website is your most important branch. It gets more visitors than any physical location, and it’s where your younger members will most likely go first. That’s why it’s essential that every [...]
PR skills valued most in 21st century marketing strategy
The methods of attracting and retaining credit union members have changed dramatically in the last five to 10 years. Suddenly, public relations tactics, not marketing, are preferred for driving revenue. Bringing in new members used [...]