Ahh, disaster recovery. For credit unions, it’s a must. Why? Well, imagine what would happen if lightning struck half your branches. What would you do? Okay, maybe that’s not the best example. Lightning [...]
I love automation and streamlining and efficiencies and…well, I could go on and on. Anyone who knows me knows this is true. Oh, and I love commas. But that’s a whole different topic. [...]
The member experience is a powerful motivator. According to recent statistics, nearly 75% of respondents identify experience as an important factor in purchasing decisions and 65% say a positive experience is more influential than great [...]
It seems like nothing is cheap these days. Dinner and a movie is probably close to a hundred bucks (if you’re eating a nice meal), a brake job can cost $350, heck even mailing [...]
I never thought I would put an app from a restaurant on my phone, much less an app from that evil empire known as Starbucks. As it turns out, my granddaughters like having Starbucks bacon [...]
Last week I got to attend my first Trellance Immersion Conference in Ft. Lauderdale. Trellance (formerly CSCU) is a brand that has really intrigued me. Credit unions are great at adding products, services and projects [...]
Financial institution managers everywhere are looking to grow market share, lower costs and improve customer service by maximizing the use of data throughout their businesses. Work has begun and through the fog and din the [...]
NCUA should take steps toward enhancements to the credit union charter, while improving cybersecurity efforts and reducing regulatory burden, CUNA President/CEO Jim Nussle wrote in a letter to Senate Banking Committee leadership in advance [...]
NAFCU President and CEO Dan Berger met Tuesday with Fannie Mae CEO Hugh Frater to discuss issues related to the housing market, including credit unions' mortgage lending trends and access to the government-sponsored enterprises (GSEs). [...]
Last month, a family-owned bank requested a proposal to create a new branch prototype and brand experience that would entice current and potential customers to visit its branches. Yes, to increase rather than decrease visits [...]
Credit unions—not post offices—are the answer to increasing financial services for those underserved by financial institutions, credit union trade groups said, responding to a proposal by two high-profile members of Congress. Sen. Bernie [...]
Just as people expect fast experiences in all aspects of daily life—from finding the quickest way to order dinner, the shortest line at the checkout counter, or the fastest way to deliver a gift—[...]
Many of us think of Seth Godin as a man of big ideas. When I heard the author and former .com business executive present the opening keynote last week at CUES Supplier member CO-OP Financial [...]
Digital banking is the future. It has already transformed our relationships with financial institutions and made banking easy and convenient. But while many influencers and digital banking leaders are doing the final count before physical [...]
UP! Your Service is a global education and consulting company. We help leaders and companies all over the world achieve two primary outcomes: First, improve your customer’s experience – to help you attract more customers, [...]
