As existing-home sales decreased for the second consecutive month in April – falling 0.4 percent to a seasonally adjusted annual rate of 5.2 million units – NAFCU Research Assistant Dhruv Singh described the trend as "[...]
Credit unions recognize that their relationship with members is the cornerstone on which they have built their success. This loyalty stems from members’ connection to the branch experience over the years and sometimes across generations. [...]
A critical element of influence is the emotional environment you create around yourself, Darrell Hammond tells a preconference workshop at the CUNA Finance Council Conference in New York City. Optimism is a quality that virtually [...]
The NCUA intends to comply “in spirit” with a new and controversial Office of Management and Budget policy that could give President Trump direct control over independent agency rules and guidance. That new policy, outlined [...]
Hello compliance world! My name is Mahlet, and I recently joined NAFCU’s regulatory affairs team. I come bearing robocall news. On June 6, the Federal Communications Commission (FCC) will consider a Declaratory Ruling and [...]
Marketing matters to your bottom line. Marketing needs a seat at the C-Suite table. Marketing will singlehandedly determine the success of your financial institution. Marketing, marketing, marketing. As a team of seasoned credit union marketers, [...]
Recently, the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) published “A Framework for OFAC Compliance Commitments” to help organizations take a risk-based approach to developing a sanctions compliance program ([...]
As a thought experiment, imagine if one evening Amazon CEO Jeff Bezos had one too many cocktails and errantly gave an order to purchase your bank. Imagine further that, a bit embarrassed from this mishap, [...]
No other single word creates more angst for a contact center manager than turnover. Agents leaving is a manager’s greatest ongoing challenge because it affects so many aspects of contact center operations. When workstations [...]
Are you getting ready to do some business continuity planning (BCP)? Does your credit union need a little guidance on where to start and what you’ll need? In this blog, we’ll run through [...]
Social media probably plays a huge role in your life (even if you wish it didn’t). Who else was taken aback when they saw their “screen time” start magically appearing on their phone? Social [...]
One of the areas where many Credit Unions struggle is when they are faced with a merger and all the various issues that accompany taking on a large number of new members all at one [...]
If you could take your magic wand and make one thing at your credit union disappear, what would it be? Some of you may come up with an interesting list of items (maybe, even people!) [...]
There isn’t anyone that would disagree that satisfying member demands, delivering consistent and rewarding service and growing profitable member relationships are worthwhile goals. Making your members happy is always rewarding. However, quite often there [...]
More than 5,500 eligible institutions will receive dividends totaling $160.1 million from the National Credit Union Share Insurance Fund starting this week, according to NCUA. Credit unions have received statements in the mail [...]
