FCC wants to assume your members don’t want to talk to you
Yesterday evening as I sat down to watch the first game of the Stanley Cup finals I noticed that CUNA sent out a head’s up about a set of proposals from the FCC that [...]
News Archives
Build your digital banking strategy on a mobile-first foundation
The fast pace of smartphone adoption in the U.S. and globally is well-known, though how this impacts banks and credit unions is yet to be fully understood. But some strategic responses have begun to [...]
The CUInsight Experience podcast: Leo Ardine – Searching inside yourself (#21)
Welcome to episode 21 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. In case you haven’t already heard of Leo Ardine, let me give a brief introduction. [...]
Three tips to avoid being “Rocket Mortgaged”
Years ago, when you wanted to enjoy a movie in the comfort of your own home, you made a trip to your local Blockbuster. Today, you can stream a movie on just about any device, [...]
Ruling at recovery: Five ways to make mistakes “moments to remember”
My mom was recently in Colorado visiting us. One evening when I got home from work, there was a bouquet of flowers on the counter. My mom has quite a green thumb and these flowers [...]
Cognitive collaboration: The perfect way to blend artificial intelligence & humans to serve members
Cognitive Collaboration: The Perfect Way to Blend Artificial Intelligence & Humans to Serve Members Meet Chris, Employee I.D. 5703. Chris serves consumers 24x7, every single day. Chris answers questions, resolves problems, assists with transactions, [...]
Neighbors FCU supports member Laine Hardy through American Idol win
As winner of this season of American Idol, Laine Hardy is one of a select few to make it through multiple rounds of performing and votes to emerge as a winner and receive a chance [...]
Bill targeting illegal robocalls passes Senate
The Senate Thursday passed legislation that would enhance the Federal Communications Commission's (FCC) enforcement authority over violations of the Telephone Consumer Protection Act (TCPA) and require voice service providers to authenticate and block illegal robocalls. [...]
Making digital signage work for you
As the financial services industry becomes more complex and competitive, keeping members informed, educated and entertained becomes increasingly critical. Countertop flyers, brochure racks, and paper posters hung on walls or windows may no longer be [...]
PODCAST: CFOs turning into ‘heavy thinkers’
Chief financial officers (CFO) are no longer solely number crunchers. Instead, they’re increasingly being asked to get more involved in the credit union’s strategic mission. “It helps us think a little bit differently [...]
Cardless ATMs: What to consider before investing
Cardless ATMs may seem like the latest fad in the ATM business – out there with terminals that feature holograms, cryptocurrency, facial recognition, targeted marketing and other newfangled ideas. But experts said cardless ATMs are more [...]
HUD v. Facebook
Last week I watched a webinar (additional cost) that is available on the NAFCU Online Training Center titled Red Flags for Fair Lending. The webinar was presented live in March of this year on the [...]
Embrace change with these 5 tips
We live in a fast-paced, ever-changing world. While we might easily adjust to new trends that affect our personal lives, it's much more difficult to alter the way we work. Especially if our company is [...]
Credit union revenue increases 11% In 1Q19
Revenue at U.S. credit unions increased 11.0% annually to $19.7 billion as of March 31, 2019, according to estimates from Callahan & Associates based on first quarter performance data. Analysts at Callahan [...]
Build a modern banking experience for your members
According to a LinkedIn study, Millennials will change jobs an average of four times in their first decade out of college, compared to about two job changes by Gen Xers in their first ten years [...]