In a recent survey, the Financial Health Network asked financial services executives about their organizations' most important strategic priorities. The second most-frequently mentioned priority--cited by seven in 10 banks and credit unions--was "improving customer financial [...]
NAFCU's compliance team works daily to offer award-winning compliance assistance and services to all federally insured credit unions, helping keep compliance teams up to date on regulatory hot topics. One of the signature resources that [...]
Most progressive credit unions understand that developing, maintaining and training to a strong brand culture and the member experience is critical to growth. Brand has been and continues to be a compelling buzzword in the [...]
CUNA announced Monday Karin Sand as the new Vice President of System Provider Relations effective immediately. In this new role at CUNA, Sand will oversee all aspects of relationships with the credit union providers, including [...]
The NCUA in May issued one prohibition notice and one prohibition order, which bar individuals previously associated with credit unions from any future participation in the affairs of a federally insured financial institution. Violation of [...]
Here’s the good news: The message embodied in you will be expressed whatever the modality or context—written format, verbal conversation, presentation or interview. You can speak coherently to what you deeply understand and [...]
Two innovative approaches to upgrading member interaction come from a California credit union creating a more targeted digital member experience; and an Arkansas credit union focusing on face-to-face video collaboration. Atlanta based fintech provider NCR [...]
Process improvement is all about looking at the things we do from a new point of view. Usually we’re looking at things that have been done the same way for a long time. It’[...]
Total auto loans at credit unions expanded 10.1% year-over-year, the fastest of any major loan product, and added $34.0 billion to the industry’s total loan portfolio in 2018. By year-end, auto loan [...]
If you had any doubt that legal medical and recreational marijuana and related derivatives have become a very big business in the U.S., consider that a recent edition of Marijuana Business Magazine ran 154 [...]
It’s no secret that the demographic makeup of a financial institution’s membership is changing. As Boomers near retirement, their children are entering the mid-career phase of their lives, and their grandchildren are starting [...]
Welcome to episode 22 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Bradley Leimer the co-founder of Unconventional Ventures. He works with startups in [...]
Over 10 years ago, David and I came together with a simple and ambitious plan: Deliver great content to the credit union industry, with the best possible distribution channel. Neither of us had any media [...]
In 2015, Leslie Miley was Twitter’s only black lead engineer. Upon his separation from Twitter, he published a post on Medium discussing the conflicted environment he worked in: On one hand, Twitter was a [...]
As credit union boards and executives refresh their strategic plans, some will take a similar approach to what bankers are doing. They will focus on growth and market share, driven by improvements to the member [...]
