When working with consumers, cross-selling or up-selling can be hard if your bank or credit union staff aren't sure how to start the conversation. Some people would prefer to not mention anything at all, rather [...]
Given all the words written about “the death of the branch,” the announcements in 2018 by JPMorgan Chase and Bank of America that they would each build 400 to 500 new branches over the next [...]
Some financial organizations that compete with credit unions for talent can say to candidates, “If you come here and work out, you’ll be a millionaire before you’re 30”—and it’s true. No [...]
As we enter the heart of hurricane season, it is important to evaluate how prepared your institution is in the event your property or members are impacted by a tropical storm, hurricane or flooding. While [...]
Financial literacy programs can help with your credit union’s business development efforts from a variety of angles. An assortment of financial education options is available for you to use and need not drain your [...]
The House Appropriations subcommittee on financial services and general government passed its legislation for fiscal year 2020 Monday night, legislation with several important credit union priorities addressed. The House Appropriations Committee is expected the begin [...]
The House Monday approved the Senate's disaster aid package, which extends the National Flood Insurance Program (NFIP) to Sept. 30. The program was previously set to expire May 31, but, ahead of the deadline, Congress [...]
With the end of the school year and the official start of summer right around the corner, many organizations are bracing for an inevitable rush of vacation requests. As employees start to take more days [...]
At its newest branch downtown here, cPort Credit Union features something unlike any other CU branch in the country–a luxury, $2-million condominium that occupies the two floors above it. It may be one of [...]
Pen Air Federal Credit Union ($1.5B, Pensacola, FL) has captured the loyalty of thousands of members in the three years since it rolled out an auto finance recapture program that knocks up to 2 [...]
Happy June everyone! This marks not only being half-way through the year (how did that happen?!) but also the start of something very important – hurricane season. Officially, the Atlantic hurricane season starts on June 1 [...]
So much is said about how Amazon and Netflix and other e-commerce giants make digital browsing, buying and paying so intuitive and personalized that a critical point often goes unmentioned: They handle consumer support questions [...]
In a recent survey, the Financial Health Network asked financial services executives about their organizations' most important strategic priorities. The second most-frequently mentioned priority--cited by seven in 10 banks and credit unions--was "improving customer financial [...]
NAFCU's compliance team works daily to offer award-winning compliance assistance and services to all federally insured credit unions, helping keep compliance teams up to date on regulatory hot topics. One of the signature resources that [...]
Most progressive credit unions understand that developing, maintaining and training to a strong brand culture and the member experience is critical to growth. Brand has been and continues to be a compelling buzzword in the [...]
