Like most credit unions, you’re likely either beginning to think about or in the thick of a “digital transformation.” But given the swirl of new technologies and ideas—not to mention a growing number [...]
I won’t pretend to know much about theater. It’s just not my specialty. And yet, here I am, trying to explain credit union disaster recovery tabletop exercises by making a theater analogy. Here [...]
May 15 was the first payment date for the 21% excise tax on annual executive compensation in excess of $1 million to any one of a CU’s top-five paid executives. The tax was part [...]
Is America’s auto loan debt getting out of hand? The $73,200 base price of the 2019 Lincoln Navigator kind of says it all. With prices at the dealership on the rise, America’s [...]
Welcome to episode 23 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Jeanne Bliss the founder and president of Customer Bliss and the co-founder [...]
Outsourcing for marketing isn't new news, but it is really smart news. At EmpowerFi, we're an outsourced marketing firm ourselves and we've worked with dozens upon dozens of organizations. We've seen the successes and the [...]
Times have changed. We all know that. In order to stay relevant with customers we must adapt along with the times. So here’s how to stay real during this digital revolution… Don’t Be [...]
One of the most common issues I’m hearing at events over the past few months is: “We’re great at caring for our customers, but we’re having a hard time showing compassion for [...]
As the Federal Communications Commission prepares to vote Thursday on a default call blocking proposal, CUNA’s concerns have been part of the media coverage of the proposal, and many of the hundreds of comments [...]
NAFCU President and CEO Dan Berger and senior leaders of the association's award-winning advocacy team next week will give members an update on key credit union issues, including the current expected credit loss (CECL) standard, [...]
Millennials have finally entered the housing market, but it hasn’t been easy for them. While the majority of homeowners are satisfied with their properties, millennials as a group report exceptionally high levels of financial [...]
Harlene Johnson, president of Light Commerce Credit Union in Houston, has been named Credit Union Magazine’s 2019 Credit Union Hero of the Year. Johnson will be recognized at the 2019 America’s Credit Union [...]
Quest Diagnostics, a major blood testing company, warned that almost 12 million of its customers may have had personal, financial and medical information breached due to a collections vendor issue. In a securities regulator filing, [...]
In our role as consultants to a broad family of credit unions, we have the opportunity to work with both underperforming and outperforming credit unions. Our engagement process provides us with an in-depth understanding of [...]
You’ve probably read it somewhere. Someone has probably told you. Chances are, you know that your credit union needs a business continuity plan, but you don’t remember exactly where you first heard it. [...]
