Chapter 1 of this series considered the importance in establishing a specific goal to solve using data analytics and proving the ROI in order to justify automation and decisioning using business intelligence in a credit [...]
No one wants to work in a bad office environment. As the leader of your organization, you set the tone and expectations for other managers and employees to follow. And even if you feel confident [...]
Quiz time! The unique financial planning needs of women include: A. a longer expected life span than their male counterparts. B. earning gaps from taking time off work to care for children and/or elderly [...]
In a digital world, consumers can acquire enough information about a product or service on a smartphone or online to make a purchase decision without ever asking a question of a customer service representative or [...]
So you’re buying a car and need to make a decision about insurance. Presumably you’ll compare price and coverage options, and in doing so you’ll see that price varies based on the [...]
I recently had a lively conversation with a credit union friend about missed professional/workplace opportunities due to fear or resistance to change. We each detailed experience we’ve had and what we learned from [...]
Does your Marketing team feel like using big data is a fantasy? There is nothing like looking for a unicorn to find out it doesn’t exist. Yet, with big data, many CUs continually search [...]
If consumers can’t find what they’re looking for on your website, then they will likely go somewhere else. That’s why research-based navigation is crucial for your credit union website design. Based on [...]
The Federal Communications Commission (FCC) Thursday voted to approve its default call-blocking order, which includes a CUNA-supported mechanism for challenging erroneous call blocking. CUNA is concerned the order will lead to credit unions being unable [...]
NAFCU is launching a new Compliance, Risk & BSA Network to provide a platform to connect credit union professionals and share exclusive content from the association's award-winning compliance program. This free, member-only online community encourages [...]
The laborious process of applying for industry awards can prove stressful and painstakingly long for credit union marketers. They may not consider the countless hours of drafting and editing award nominations the most enjoyable work, [...]
The online channel is a critical service tool for credit unions. The ability to provide convenient services anywhere and from any device is essential to a credit union’s member experience. However, online access provides [...]
A lack of oversight by the NCUA allowed New York credit unions to lure unsuspecting taxi drivers into taking out loans they could not afford, the trade group representing community bankers charged Thursday, in asking [...]
Will Proposed Legislation Change the Risk Calculus for Financial Institutions? As states continue to legalize medical and recreational marijuana, pressure is mounting on both marijuana-related businesses (MRBs) and financial institutions due to current federal restrictions. [...]
Like most credit unions, you’re likely either beginning to think about or in the thick of a “digital transformation.” But given the swirl of new technologies and ideas—not to mention a growing number [...]
