Falcon Heights, Minn.-based SPIRE Credit Union and Minneapolis-based venture studio DNT BLNK launched a new industry app this month called NetGiver, which allows members to donate to charities directly from their credit union checking [...]
Today, the quality of your service and support – more than any other factor – impacts how members feel about your credit union. Consider a global study on customer service by Microsoft, revealing that 96% of consumers [...]
There are plenty of odious tasks in the credit union industry. That goes double for operations staff. But few of those tasks are worse than patching. That’s why managed patching services exist for credit [...]
Here’s a poke in the eye for financial marketers from a member of Generation Z: “My numero uno message to brands that try too hard with the things that a 40-year-old thinks we would [...]
Companies in every industry have had to adapt to growing consumer expectations for financial interactions that are fast, easy, and secure. Experiences with online retail firms like Amazon have conditioned consumers to expect a seamless [...]
Whether driven by inventive fraud schemes or the Federal Reserve’s reopening of a 2011 proposal, we have seen an uptick in questions from credit unions related to Regulation CC’s funds availability requirements over [...]
Welcome to episode 24 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is John Spence is a consultant and coach to organizations all over the [...]
When reviewing their revenue data, credit unions see an average of 7% year-over-year growth in their credit card portfolio revenue. That’s not bad, but it’s also not great. The issue isn’t that [...]
It’s been a little under a month since the final Game of Thrones (GOT) episode aired, and while the ashes of King’s Landing’s final, fiery battle have well and truly settled, the [...]
It’s Back – The War On Talent! The challenge to find and build a great team. Unemployment is reaching new lows, and for now this economy is rockin’. While that is good news, it means [...]
CUNA attended the two-day meeting of the Consumer Financial Protection Bureau’s (CFPB) Credit Union Advisory Council Wednesday and Thursday. The CUAC advises the bureau on regulating consumer financial products or services, from the perspectives [...]
The CFPB has fined Freedom Mortgage Corporation $1.75 million for filing inaccurate Home Mortgage Disclosure Act (HMDA) data. Freedom is one of the 10 largest HMDA reporters in the nation. In a release, the [...]
As a small credit union, we were constantly advised by examiners and strategic planners from 2005-2014 to find our niche in our community. We are surrounded by large credit unions and banks headquartered here in [...]
Sales are vital to the success of your credit union. Your institution requires new accounts and loans to generate the income necessary to cover expenses and build capital. Despite the technological advances in marketing and [...]
June marks the beginning of hurricane season and at the Foundation, we are trying to raise awareness for disaster preparedness all month. While it’s something that you hope never happens to you, it’s [...]
