Financial consumers today have choices – at least 10,000 when it comes to financial institutions, to be more exact. That’s why, when you secure a new member, retaining them is so important. Between 25-40% [...]
Putting credit union advocacy on the offense led to a successful 2018, CUNA President/CEO Jim Nussle said at America’s Credit Union Conference (ACUC) Tuesday, so how do credit unions stay on the offense [...]
NAFCU yesterday announced its 2019-2020 Board of Directors, on the opening day of its 52nd Annual Conference and Solutions Expo in New Orleans. "This is an exciting time for NAFCU and the credit union industry," [...]
A seismic shift has occurred since life insurance became viable over two centuries ago. Not so much in its core purpose, protecting an individual’s assets and loved ones, but in an individual’s expectations [...]
Having a great product is no longer enough. Today’s consumers want to have an emotional connection with the companies they patronize, says Jeff James, vice president/general manager of Disney Institute. “Disney has been [...]
Facebook Inc. made a renewed push into payments this week, announcing plans for a cryptocurrency called Libra. It will be governed by the Libra Association, a group of companies that will have an equal say [...]
Jennifer Platt has seen her own role evolve as she’s helped lead the evolution of leading-edge products and services at Suncoast Credit Union ($9.9B, Tampa, FL) in the past several years. Platt joined [...]
Nobody likes a setback. Nobody likes having to rebuild something that was already built. Even if that rebuild is just a workflow, or even if it just means pressing a few buttons, entering passwords, and… [...]
Last year the Marriott Rewards and Starwood Preferred Guest (SPG) loyalty and rewards programs merged. Early this year they announced the name of the new program as Marriott Bonvoy. Sound confusing? I’m a loyal [...]
As really hardcore readers of this blog know, my wife has suggested that I am a beater of dead horses. While I respectfully disagree some issues really do get under my skin and right now [...]
Dave, the mobile personal finance app that helps people avoid overdraft fees, is getting into the banking market, announcing the launch of Dave Banking. It's the latest challenger bank to launch in the U.S. [...]
According to the IRS, estate taxes are a tax on a person’s right to transfer property at their death. In plainer English, this is a tax levied on the net value of a deceased [...]
You surely have heard sayings like: “You need quiet time for a creative mind.” This simple advice, is easier said than done. In today’s modern world everyone seems to be moving fast. We occupy [...]
We, the consumers, are tired! We are tired of the product pitches, the ones that come across as late night TV commercials. We’re also VERY tired of the “we’re better than the competition [...]
The commercial lending boom among credit unions continues to reach new heights. As of the end of the first quarter 2019, outstanding commercial loans at credit unions reached $73 billion, up 33% since 2015. However, [...]
