A credit union that has meticulously reviewed all member touch-points around its cards is now bringing its cards in-house, saying the “card experience” is going to be more critical to future card loyalty than even [...]
You’re at your desk. You’re opening and responding to emails on a busy day. You have just a few minutes before heading into a meeting. Then you see it: an urgent email from [...]
The Senate Banking Committee heard firsthand on Tuesday about the cannabis industry’s challenges in accessing the U.S. financial system—obstacles that have scared banks away from dealing with the industry and forced cannabis [...]
From 2008 to 2018, 5,056 banks and credit unions merged -- that is approximately 459 per year, 38 per month and more than one per day over an 11-year period. And to this day, [...]
Vantage West Credit Union($2.1B, Tucson, AZ) has offered commercial loans since 2011 and commercial deposit accounts since 2013. The cooperative’s strategy of building relationships, not products, is paying off. According to the [...]
I’m often asked, in my role as a performance strategist, “Should our organization have performance standards in place?” I usually I respond with a question of my own, “Why do you ask?” What follows [...]
The world’s best brands are undergoing a radical transformation: they’re fundamentally shifting their perspective from delivering products and services to delivering experiences. This has been going on for a while, but workplace research [...]
When credit unions began, we were the original financial disruptors. Members would come to us to borrow money to finance cars and homes when traditional financial institution would not lend to them. Today, we often [...]
In 2018, the Mortgage Bankers Association (MBA) released quarterly numbers for loan profitability across the mortgage industry. The results were grim - the MBA reported that the cost per loan had actually increased since Q3 [...]
Rachel Pross, Chief Risk Officer at Maps Credit Union, Salem, Ore., will testify on CUNA’s behalf before the Senate Banking Committee Tuesday during a hearing titled “Challenges for Cannabis and Banking: Outside Perspectives.” CUNA [...]
The CFPB, Federal Trade Commission and 48 states, the District of Columbia and Puerto Rico yesterday announced a $700 million settlement with Equifax related to its 2017 data breach that affected more than 147 million [...]
When we work with credit union boards, and in particular with chairs, we’ll often start by asking the provocative question, “Should boards manage?” Immediately the resounding response, of course, is “No!” But when we [...]
Senate Banking Chairman Mike Crapo (R-Id.) on Tuesday appeared to link legislation allowing marijuana banking to a proposal to outlaw an Obama Administration initiative that he said allowed banks and credit unions to refuse to [...]
Data analytics is no longer available only to massive technology corporations and big banks. In fact, with access to enough data, even smaller credit unions can join the fun. With several data analytics platforms that [...]
Within the U.S. payments system, tenacity is turning into the new central narrative. No longer are fraudsters satisfied by assuming another person’s identity – they are now focused on creating false identities to commit [...]
