According to the Federal Reserve, over 14 TRILLION financial transactions are conducted every single day. Making a deposit. Applying for a loan. Withdrawing money. Writing a check (wait, does anyone still do that?). Those are [...]
Ricky Nelson hosted a Garden Party and informed us "Ya can't please everyone, so ya gotta please yourself." John Lydgate, a 14th-century poet, is credited with "You can please some of the people all of [...]
The personalization engines of retail giants, including Amazon, have established a new standard for customer experience. As a result, consumers now have the same expectations outside of retail environments. They want their banking provider to [...]
Christian Community Credit Union ($663.2M, San Dimas, CA) was an industry trailblazer when it dedicated a position to the member experience four years ago. The role started out at the assistant vice president level [...]
According to the Financial Industry Regulatory Authority, 65% of Americans lack financial literacy. With this in mind, let’s look at a common financial phrase that you’ve heard if you’ve ever borrowed money [...]
It’s no secret that the ways humans work is about to change drastically. Researchers believe automation will fully replace around 5 percent of all occupations. That’s a sizable number. More important than the [...]
CUES has long been committed to having experts with highly diverse perspectives be part of our professional development offerings for two big reasons: 1) being exposed to a diversity of thinking promotes learning and 2) [...]
The age of command and control is dead. If you’re still operating in that mode, as an individual or as an organization, you’re either in trouble now or you’re heading for it––[...]
NCUA will take a phased approach to implementing its field of membership (FOM) regulation in the wake of the D.C. Court of Appeals’ decision last month to largely uphold the rule. CUNA strongly supports [...]
NAFCU is constantly seeking ways to improve as it works toward its mission of providing the best education to credit unions. As a result, NAFCU's education team is interested in recruiting industry experts and dynamic [...]
Succession planning is crucial for every business and for every key employee. It is the process of preparing for when important roles within an organization become vacant and how to best fill them. Every organization [...]
The island of Kauai is no stranger to rainfall. But when nearly 50 inches of rain fell in a 24-hour period in April 2018 on the northern shore of the island, it broke a U.[...]
A website devoted to highly charged allegations against the credit union industry was operated by the American Bankers Association, although the ABA’s involvement was cloaked in secrecy. For more than a year, “explorecreditunions.com” [...]
Chip cards are increasingly becoming the norm as usage and acceptance has continued to grow since the EMV standard was first introduced in 2011. That’s good news for everyone but fraudsters. The latest data [...]
I am not the best mom. I’m a good mom and a strong mom. I’m a take no-shit kind of mom. I say things – inappropriate things, snarky things, tongue-in-cheek kinds of things. I [...]
