The future belongs to those who ask why
We talk and write about the elements of culture needed to promote innovation and agility. But, when it comes time to outline in detail the specific actions to take to change culture and to promote [...]
News Archives
Do your members know you care?
It finally happened. We got the call that all parents dread. ”Mr. Henry, your son has been in an accident”. A heart stopping moment passed before the man on the phone said “he’s not [...]
CUNA engaged with blockchain hearing this week
The Senate is in session this week for what is expected to be the final time before Labor Day, and the House has already adjourned until Sept. 9. CUNA will be engaged with a Senate [...]
NAFCU’s cybersecurity resources help CUs navigate changing times
Last week, Equifax reached a settlement for their massive data breach that affected an estimated 147 million Americans. The company has agreed to pay $700 million for claims tied to the breach, but the topics [...]
Maximizing mobile solutions
David Dean, SVP/marketing solutions & business development for CUES Supplier member CU Solutions Group, Livonia, Michigan, says credit unions are really in the same boat as everyone else when it comes to mobile: “Users [...]
Husband sentenced to life in prison for murdering wife in a CU branch
A Wisconsin judge last week sentenced a 70-year-old man to life in prison for murdering his wife in 1982 while she closing a credit union branch. During a bench trial, Marathon County Circuit Judge Jill [...]
What you need to know about Libra
Libra. It’s a word most of us know, and it’s a word most often associated with astrological signs. Facebook is hoping to change that. When people think of currency, Facebook wants them to [...]
Purposeful Talent Development: How to address two key layers
To get people to buy into any idea, you need to address two layers: understanding and action. When working to get buy-in for talent development plans for next year, you need to first help your [...]
The updated fidelity bond rule goes final
At the July meeting of the NCUA Board, the Board voted to finalize the fidelity bond rule proposed in November 2018. It was published in the Federal Register on July 24, 2019 at 84 Fed. [...]
A holistic look at member growth
Americans continue to join credit unions in record numbers. Each person joins for their own reasons, but together they’re energizing a movement that now accounts for more than one-third of the U.S. population. [...]
Without branches, banks and credit unions say they can’t survive
Branches aren’t just important to banks and credit unions. They’re viewed as essential to institutional existence by a significant majority in the industry. Seven out of ten bank and credit union executives consider [...]
The CUInsight Experience podcast: Neen James – Listen with your eyes (#31)
Welcome to episode 31 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today Randy is chatting with Neen James, the author of Folding Time and Attention Pays. She [...]
An overlooked quality for getting ahead
Every summer as a teenager, I worked for a family business in my small hometown in upstate New York. I would work the morning shift at the ice cream stand, and then walked next door [...]
Member pain point lessons from the video game industry
There's a famous moment in videogame history that perhaps only hard-core videogame aficionados will recall, but it definitely has a story to tell the credit union industry. At the 1995 CES, videogame titan Sega made [...]
Defining credit union payment strategies
Over the past several months, I must have received over a dozen phone calls from credit unions trying to better understand how to define a payment strategy. A strong payment strategy can provide a blueprint [...]