The Credit Bureau: Not nearly as cool as the FBI
What is a credit bureau? For one reason or another, you’ve probably heard of Equifax, TransUnion, or Experian. These are the three big credit bureaus in the United States. A credit bureau is an [...]
News Archives
Service never goes out of style
When you’ve been in business for over 40 years, you learn a number of things about change. Business, society, technology, and people evolve. Forty years ago we didn’t have cell phones, the Walkman [...]
4 reasons your employees are bored by training
If the word “training” elicits a collective deep sigh among your employees, you’re not alone. But, all hope is not lost. There’s a reason most people dread traditional training activities. In fact, there’[...]
Not learning in a modern world? Think again
Industry leaders know that in today’s ultra-competitive world, knowledge workers have the edge. Moreover, the strength of an organization’s learning culture can be the single biggest driver of business impact. L&D [...]
Compliance: NCUA issues email compromise fraud risk alert
NCUA issued a risk alert (19-RISK-01) this week describing the increasing frequency of, and losses related to, business email compromise fraud scheme. The alert consists of a description of the attack, how to report to [...]
NCUA flags rise in email fraud
The NCUA sent a risk alert to credit unions Monday, warning the industry of the rise in business email compromise (BEC) fraud schemes and potential related losses. Regulators are targeting this type of fraud, which [...]
HR Answers: KPIs that can improve employee engagement
A credit union is just like any other business: It needs motivated and productive employees in order to succeed. That’s why, if you’re a credit union that prides itself on top notch HR [...]
EEOC sues Tucoemas FCU for alleged sex & age discrimination practices
Three former women executives of a California credit union claimed they were discriminated against because of their sex and age when they applied for the CEO position for which a younger man was hired who [...]
Create loyalty and a better experience with a strategy you might not expect
Leading consulting firms, such as Forrester and Bain & Co., have long maintained that emotions are key in shaping customer experience perceptions. Bain reports reducing anxiety as the key emotional element of customer experience in [...]
Intrusions
I was on American Airlines today – great plane. The best in a longtime – I was flying out of Hartford and not New Haven or Westchester – not knocking those airports but this was a nice plane – [...]
Mobile devices pull past TV, shifting financial brands’ digital ad choices
If marketing is a war for eyeballs and attention, the battle on the electronic front is shifting to much smaller screens. 2019 is marking the first time that American consumers will spend more of their [...]
Will your credit union be providing real time payments by 2024?
It’s Possible, just Possible, that yesterday marks a key development in how people send and receive payments. If I am correct then this is a change that will help all consumers and all businesses, [...]
Analytics offer a smarter approach to collections and underwriting
It costs approximately $1 a minute for the average call center to serve a caller. That’s according to callback solutions provider VHT. As such, reducing call volume by shifting calls to automated phone systems, [...]
ICU Day 2019 focuses on Local Service. Global Reach.
Credit unions worldwide are gearing up to celebrate International Credit Union Day on October 17, 2019. ICU Day festivities are a way to reflect on the positive impact our individual and cooperative accomplishments have on [...]
Libra is coming. Is your house in order?
In June, Facebook and dozens of payment companies, venture capital firms, and nonprofits announced a plan to launch a new cryptocurrency called Libra in 2020. Given Facebook alone has more than 2.4 billion active [...]