Visa has rolled out four new security features that alert financial institutions about fraudulent ATM activity and card-not-present fraud, as well as detect security vulnerabilities in EMV transactions and merchant websites. The company said the [...]
Answers come fast. When times are tough or something bad happens, it seems like there’s always a line of people waiting to offer advice. Everyone has an idea. Everybody has an opinion. But do [...]
Both consumers and businesses want payments to be faster and simpler — witness on the consumer side the boom in the use of Zelle, Venmo and other services. The Federal Reserve has announced plans for its [...]
So you’ve hired a creative marketing agency for your credit union or bank. Congratulations! But now what? It’s not uncommon for financial institutions to see pretty marketing from their competitors, get a little [...]
NorthCountry Federal Credit Union($641.6M, Burlington, VT) began offering employer-sponsored small-dollar loans (ESSDLs) a dozen years ago as a way to help borrowers and their bosses alike. Today, the Vermont cooperative has more than [...]
Perhaps you have a home you’re considering refinancing. Great! First, what is refinancing? Refinancing, as it applies to a mortgage, is the paying off a current loan to replace it with a new one. [...]
In every strategy meeting of nearly every business it’s likely that one question has been posed at nauseum: “How do we target millennials?” Successfully infiltrating the generation and manipulating their consumer behaviors has become [...]
3 years ago, I was a senior in high school and my parents signed me up for a one-hour financial literacy workshop after school. I was annoyed but agreed to go. There were about 20 [...]
HBR’s classic article, “Putting the Service-Profit Chain to Work”, first published in 1994, had a profound impact on my thinking about the fundamental drivers of business success. Employee satisfaction and empowerment directly impact the [...]
The D.C. Circuit Court of Appeals issued an opinion today upholding almost all portions of the NCUA’s field of membership (FOM) rule, which had been challenged by American Bankers Association. “Today’s opinion [...]
Since 2013, NAFCU's membership has risen 37 percent and its revenue has grown 31 percent – an impressive feat among today's trade associations. In an Associations Now feature, NAFCU President and CEO Dan Berger detailed the [...]
Customer service (or customer experience) engineering has become a core principle in the evolving design and operation of branches and remote delivery for most credit unions. Today, senior staff often includes CX managers with significant [...]
A Pennsylvania grand jury indicted the former president of the National Independent Auto Dealership Association for allegedly running a four-year, multimillion-dollar auto loan fraud scheme that victimized credit unions, banks and General Motors. Andrew Gabler, [...]
Bank Identification Numbers (BINs) are the first six digits on any credit, debit or prepaid card. Whenever a cardholder transacts, the BIN helps the merchant processor identify both the type of card (Visa, MasterCard, etc.) [...]
“Hey, Siri, please apply for an Apple Card…” I (Richard) applied for and received an Apple Card in less than three minutes, all in the privacy of my own phone, inside the Apple Wallet app. [...]
