NCUA Chairman Rodney Hood outlines his credit union priorities in the latest CUNA News podcast at African-American Credit Union Coalition (AACUC) annual conference in Charlotte, NC. “Financial inclusion is the civil rights issue of our [...]
Fifty-one attorneys general and 12 of the largest telephone companies in the U.S. signed a pledge to combat illegal robocalls by implementing call-blocking technology at no cost to consumers and a new caller identification [...]
Speech is the primary mode of communication in the boardroom. It is extremely important for board members to be able to articulate their thoughts and opinions in a thoughtful and articulate manner. So, would it [...]
Consider the relationship between your credit union’s enterprise risk management (ERM) team and the internal audit team. If these two teams work together and share information, not only will they decrease the likelihood of [...]
The Federal Reserve’s recent rate cut is an opportunity for credit unions–but they need to act or risking losing members to other FIs that recognize how consumers are shopping around, according to one [...]
The digital banking boom is still booming. On a fundamental level, this digital banking focus has centered on a singular goal: providing a great customer experience. But in the realm of banking statements, it seems [...]
Year after year, financial institution portfolios continue to grow—especially auto loans. According to Experian’s data for the first quarter of 2019, auto loan balances have soared to $1.18 trillion, increasing 6.5% [...]
Most companies set aside time for strategic planning each year. This can have different meanings and approaches, but ultimately it helps leadership articulate the long-term vision and ensure continued success. Often, it coincides with budgeting, [...]
Four years ago, Arbor Financial Credit Union($652.M, Kalamazoo, MI) was a different financial institution — both by brand and by plan. Known then as Educational Community Credit Union, the cooperative had a community charter [...]
Say the letters ABC to a true sales person and inevitably images of Alec Baldwin spelling out "Always Be Closing" will come to mind. But the days of Glengarry Glen Ross sales tactics are (thankfully) [...]
YouTube is a giant on the interwebs. As of 2018, YouTube boasted over 7 billion videos for your viewing pleasure. No doubt you’ve heard that people are making a living creating YouTube content. Take [...]
For decades before I transitioned to non-profit financial services, I worked in healthcare. One of the take-aways from my hospital experience was the realization that no one really wanted what we were selling. No one [...]
In late 2015, mobile web traffic had just passed desktop for the very first time. Fast forward three years, and you can see this event was not just a significant milestone but also a very [...]
Imagine a reality where your data – not dollars, gold, or oil – but your personal digital DNA is the most valuable and desired commodity in the world. Now, imagine a global market where your data is [...]
Northwest Credit Union Association President/CEO Troy Stang explains why the credit union difference is essential to Washington’s economy and residents in Biz Journals. “As not-for-profit cooperatives, credit unions offer better deals to their [...]
