A few years ago while traveling through the Atlanta airport, I stopped in the washroom. Upon exiting, I noticed something that changed how I view requesting feedback — a simple kiosk that asked only one question [...]
There is now a whole economy of cybercrime developing specifically targeting the financial services sector and its consumers. Phishing, Credential Stuffing and other web-based attacks have had a huge cost and impact on the industry...[...]
No one likes to think about death. And almost as bad, life insurance. There are much more enjoyable things to plan for: vacations, retirement, a shiny new car! The problem is, procrastinating on that life [...]
Even as people strive to make decisions objectively, they operate emotionally. That’s a reality we in financial services must recognize as we engage with consumers. As we commemorate Life Insurance Awareness Month at CUNA [...]
Few workplace design topics are as divisive as the debate between open offices and cubicles or closed offices. Data suggests that open offices are an overwhelming success, with 89% of the highest performing workplaces having [...]
You are surrounded by ingenuity that you’re not taking advantage of. Probably. Most leaders are. And the reason most leaders are is actually pretty simple. It’s because most leaders spend too much time [...]
CUNA, Leagues and credit unions achieved their third victory at the appellate level Tuesday as the Sixth Circuit Court of Appeals dismissed a frivolous lawsuit alleging website noncompliance with the Americans with Disabilities Act (ADA). [...]
The Federal Emergency Management Agency (FEMA) earlier this month released the National Mitigation Investment Strategy (NMIS). FEMA describes it as “a single national strategy for advancing mitigation investment to reduce risks posed by natural hazards ([...]
Does your online presence need a boost? Consider these tips for upgrading your credit union’s social media performance. 1. Know your audience Knowing who you are trying to reach will help you determine the [...]
Today, it’s not just humans competing for work in banking. Machines are becoming a threat to warm-blooded number crunchers worldwide. Indeed, almost one-third of financial-services jobs could be displaced by automation by the mid-2030s, [...]
Credit unions are mistaken if they believe bankers are done with their lawsuit over NCUA’s new field of membership rules, according to Dennis Dollar, who also believes NCUA will need to act to again [...]
As they labor to adapt to the digital age, banks and credit unions wonder whether all the investment and angst required to bring innovation to life will be justified by financial results. Does it actually [...]
As faithful readers of the blog know, when I start with a sentence reporting the latest data breach uncovered by Krebsonsecurity, it means that a massive number of credit and debit cards have once again [...]
In August 2014, St. Louis Community Credit Union ($299.5M, St. Louis, MO) announced plans to open a new branch in economically hard-pressed Ferguson. A week later, the St. Louis suburb exploded after the shooting [...]
Debt is generally seen as a bad thing, and it makes sense that people would feel this way. Debt can screw up your finances for a long time. But is debt sometimes okay? Here’s [...]
