If you’ve ever been to Starbucks at 6 a.m. and encountered one or more bubbly baristas, you have experienced firsthand how investing in employees improves the consumer experience. Starbucks is a huge proponent [...]
The credit union industry looks very different now than it did twenty years ago. Just think about what credit unions will look like twenty years from now. Where does the journey for the next twenty [...]
By now everyone has read about the security breach involving Capital One that affected more than 100 million customers. The thing that made this breach stand out from all the others in the news is [...]
As millions of students head back to school, many are going with a credit or debit card in hand (some for the first time). Owning a card can be a big responsibility for young adults [...]
It’s finally upon us. College football is back tonight! If you’re more a fan of the pro game, don’t fret, the NFL season kicks off next week. One of my favorite things [...]
We’ve built lots of credit union websites. And a while back we started noticing something interesting: many of our CU website projects took a slight detour to fix or update some sort of brand [...]
Everywhere you look this month there are signs of the annual Back-to-School ritual. As school begins across the country, teachers are busy setting up classrooms and preparing the resources to help students succeed. And parents [...]
Why is writing effective credit memos so vexing? Given that a credit memorandum is one of the most critical documents in the life of the loan, it would seem like a straightforward process. However, lenders, [...]
The Federal Financial Institutions Examination Council (FFIEC) Wednesday issued a statement emphasizing the benefits of using a standardized approach to assess and improve cybersecurity preparedness. Adopting this approach allows institutions to better track progress over [...]
Friday is the last chance for credit union professionals to save $250 on an all-access pass to NAFCU’s exclusive library of online webinars. These online training programs are tailored for staff and volunteers looking [...]
According to a whitepaper from Sophos, 70% of internet users use the same password for almost all the web services they use. So it comes as no surprise that phishing is such a popular and [...]
Stephen Dedene’s peers laud him for his willingness to walk them through complicated compliance issues, his readiness to meet with industry regulators, and his significant contributions to the credit union movement. Dedene, vice president [...]
A small credit union has landed a potentially big medical marijuana banking contract with the state of West Virginia. West Virginia State Treasurer John Perdue said Monday that the $35.3 million Element Federal Credit [...]
Floods are the most common natural disaster in the country. According to FEMA, a mere inch of flood water in your home can result in over $27,000 in property damage! Despite this, homeowner’s [...]
As more and more credit unions start offering (or think about offering) new services to their members, it is vital to understand the obligations and risks involved with those services. One common service being added [...]
