The untapped power of SMS marketing in banking
Think about how you use your own mobile device. When do you first look at it during the day? What messages do you check first? Which messages are you most likely to respond to? For [...]
News Archives
Successfully building the confidence to grow a career
On Jan. 1, I stepped up into the newly created role of executive vice president at my organization, $158 million Campco Credit Union, Gillette, Wyoming, which is now celebrating its 50th anniversary serving members. Starting [...]
It’s official – purchasing life insurance has gone digital!
We’ve been living through the digital transformation for years, but the COVID-19-related disruptions of 2020 really kicked it into overdrive. Millions of Americans had to adjust to working from home, learn how to navigate [...]
Stay steps ahead, prevent data breaches
There has been a lot of buzz surrounding the #1 threat to every business: data breaches. According to the Ponemon Institute, in 2020, the average total cost of a data breach in the United States [...]
How to engage your membership
In a previous life, I worked for an organization that did a great job of mining the existing database. While we were always on the lookout for net new business, we had built up a [...]
If you’re doing any of these 7 things … stop it!
When I think back to the beginnings of my credit union career 25-ish years ago, I shutter at some of the simple, but impactful, mistakes I made. So, if you’re making any of these [...]
If data transformation were easy, then everyone would be doing it
What is Data transformation? It is a process that 1) involves connecting data systems to generate insights, 2) transforming the enterprise based on new, connected data intelligence. Nope, this is not easy. It is complex [...]
Political insiders Chris Christie and Rahm Emanuel to speak at CUNA GAC
CUNA announced former Governor Chris Christie and former Mayor Rahm Emanuel will join this year’s CUNA Governmental Affairs Conference (GAC), March 2-4, for a lively point/counterpoint discussion tackling some of the issues driving [...]
As relief package is crafted, lawmakers propose ways to support homeowners
As Congress pursues additional coronavirus relief measures, the House Financial Services Committee tomorrow is set to markup its portion of the next coronavirus relief bill with provisions to support workers, homeowners and renters, and more. [...]
How hiring, community partnerships and culture impact diversity of thought
CUES was fortunate to get to talk with Fabiana Luis-DeGuire and Diana Cervantes about some key aspects of diversity, equity and inclusion: hiring, community partnerships and promoting an inclusive culture. Luis-DeGuire is financial inclusion officer [...]
Shoe box full of financial literacy
In the early days of Serve Credit Union, much of the business was run out of a shoe box. So when the $87 million asset credit union in Des Moines, Iowa, launched its newest youth [...]
Exploring the potential impact of cryptocurrency on debit – Part I
As credit unions explore the future of payments and real-time accessibility for their members, the question has arisen: should cryptocurrency be considered a serious part of the conversation? The industry recognizes cryptocurrency as a relatively [...]
Webinar recording: Building the business and marketing case to support your branch
A new branch presents an opportunity to grow your credit union or community bank, but this doesn't happen by default. It's critical to build a business and marketing case that includes a strategy to promote [...]
The Game Plan: Guiding Americans toward a stronger financial future
Financial anxiety can make you feel alone and vulnerable, and since the onset of COVID-19, those feelings have increased for many Americans. When life is uncertain and you’re feeling isolated, how do you manage [...]
3 methods for early detection of synthetic ID fraud
Fraud related to credit application, loan application, and any kind of on-boarding platform to access financial services or assets is on the rise since the world has been besieged by the coronavirus. This means that [...]