Bringing out the best in people
If you look back to a great boss, coach, or teacher from your past, you recognize a common pattern. All of these leaders constantly pushed you to work harder and become the best version of [...]
News Archives
Running up that bill: Collections lessons from Stranger Things
In season four of Stranger Things, Eleven and the crew battle an ambiguously undead supervillain and his cadre of squelching vines and vampiric bats in the Upside Down to save the world. With a possible [...]
The CUInsight Experience podcast: Renée Sattiewhite and Maurice Smith – Show passion (#143)
Thank you for tuning in to episode 143 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Elan Credit Card. Elan partners with [...]
How well do you manage up?
Managing up is a skill that’s not often taught; however, it’s one with a significant impact on a leader’s relationship with their boss – whether they are the CEO, an SVP, or a [...]
Respect the(ir) process
The creative process: organic, nonlinear, unpredictable and very distinct to each person. Are you respecting that process? Providing a safe space for ideas to blossom? I’ll never forget an executive from another department demanding [...]
Appeals court rules in favor of credit unions in FCDPA lawsuit
The 11th Circuit Court of Appeals vacated the plaintiff’s standing Thursday in Hunstein v. Preferred Collection and Management Services Inc., a Fair Debt Collection Practices Act (FDCPA) lawsuit. CUNA filed a brief stating that [...]
NAFCU celebrates 55 years serving the CU industry
NAFCU President and CEO Dan Berger celebrated NAFCU’s 55th anniversary this year in a message sent to members Thursday. Berger reflected on all that NAFCU and the credit union industry has achieved together and [...]
Sorry, wrong number!
As we all know, the Telephone Consumer Protection Act contains a myriad of requirements limiting unsolicited telephone calls. And no matter how happy we are as consumers that the number of calls by “Special Agents” [...]
Women: Be the financial decision maker you were born to be
A lot of work goes into running a household. It’s the culmination of many different skills: good organization, thoughtful time management, and careful financial management. The numbers prove it However, women spend more time [...]
Leaders in Lending | Ep. 73: Addressing post-pandemic challenges across talent, regulation and customer needs
Banking has seen some drastic shifts since the global pandemic — from the competition to attract and retain new talent, to meeting the needs of customers facing increasing inflation and uncertainty in this precarious economic climate. [...]
Point-of-sale installment loans and your credit
You may have seen a ‘Buy Now Pay Later’ option at checkout at your favorite online store. Buy Now Pay Later is a type of point-of-sale (POS) installment loan. Over the past few years, POS [...]
Congress is back in Washington, D.C.
The Senate returned to Washington, D.C., this week and the House will be back next week, marking the end of August recess. There’s a shortened Congressional calendar for the remainder of the year [...]
Do your female members have the life insurance they need?
Women in the US are much less likely to have life insurance than men. According to 2022 research from LIMRA, 47% of US women aged 18-75 own life insurance compared to 58% of men. Information [...]
Wise use of your credit union’s marketing budget
As consumers’ budgets are feeling the pinch, so is yours. And when times are tight, credit unions’ marketing budget is typically the first to go, which is contrary to research shows brands that continue their [...]