Member service is not what you think it is

Think you know what excellent customer or member service looks like for your credit union?

by CRMNEXT

You might want to re-evaluate. According to one of the world’s foremost experts on customer experience, it might not be what you think it is.  Luckily, we’ve got that very expert on this week’s episode of Banking of Experience to help you gauge where your organization truly stands.

Jeannie Walters is the founder and CEO of Experience Investigators by 360Connext, a Forbes Coaches Council Member, a LinkedIn Learning and Lynda.com instructor and last, but certainly not least, a TEDx speaker. And she joins CRMNEXT’s Marla Fields this week to impart some of her wisdom gleaned from over two decades as a customer experience consultant.
So, what can you expect to hear from our master of CX? 

  • What led her to want to improve CX at organizations all over the globe. For Jeannie, it it’s all about “advocating for customers.”

 

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