Keeping pace with digital demand for self-service payments options

It’s hard to believe that we’re approaching the end of 2021. It’s been nearly two years since COVID-19 began reshaping the fabric of our daily lives, and we’ve been making adjustments ever since. For most of us, adapting to a post-pandemic reality has meant relying more on digital services for things like grocery and retail shopping, food delivery, and online banking.

Did you know that the pandemic accelerated the adoption of digital banking products and/or services by six years? One of the most significant adjustments financial institutions are facing today is learning to keep pace with soaring demand for digital self-service payments options.

In this blog post, I’d like to share some data SWBC has observed in the course of delivering our services to financial institutions throughout the pandemic that has influenced our understanding of consumers’ preferences when it comes to payments.

 

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