How do you handle anger at work?
Even the best workplaces have conflict. You have conflicting personality types, generations, beliefs and political views. How do your leaders and managers handle conflict? How do people handle conflicts with co-workers? What happens when someone gets angry?
In my discussions with employees about what they want from their leaders, help navigating workplace conflict is something that’s important to them. They want:
- A safe space to speak up and disagree or push back
- Respect (personal and professional) from leaders as well as co-workers
- A fair procedure for handling conflicts and complaints
Even with all the conflict resolution training that’s available, most of us don’t have effective plans for handling conflict and anger.
I’ve written before about an office situation with Fran and a colleague.
The two were having problems communicating and working together. They had very different communication styles. Fran’s manager attempted to address the situation. I recently followed up with Fran and she is still frustrated with her colleague’s passive aggressive behavior.
Folks, sometimes there just aren’t simple fixes.
Losing your temper almost never ends well. But unexpressed anger can lead to resentment and boy can that simmer and grow into a real problem.
Here are questions you can ask yourself and your team:
- How can we disagree but still maintain respect for one another?
- What options do employees have if they are having an issue with a co-worker or boss?
- Do people actually utilize those options or do they just simmer in resentment?
- What tools are we providing to help people navigate their own emotions?
Few of us have had extensive training in conflict and anger management. So I’ve provided some articles with a few tips on how to do just that. Check them out:
- Is your co-worker really a Jerk?
- The magic word to make conflicts more manageable
- What to do when you get a negative reaction you weren’t expecting
You’re under a lot of stress right now. You’re dealing with a lot of uncertainty. Add in a divisive election and there’s a good chance things can get heated. The best thing you can do is over-communicate and check in often. And make sure people know policies and procedures when problems arise.
Buckle up and good luck!
