How conversational artificial intelligence can improve the member experience

Augment your contact center with conversational machine agents.

by Andrew Casson, CU Management

In the credit union world, artificial intelligence is often used for credit scoring and credit card fraud detection. More recently, conversational machine agents have come into common use to boost the member experience.

This application of AI to the member experience in the call center through conversational machine agents is a growing trend. Questions we’ll answer here about these intelligent chatbots or “conversational AI” include the following:

  • How do conversational machine agents compare to chatbots?
  • Why are conversational machine agents are great for credit union members and employees alike?
  • How can a cloud contact center with embedded conversational machine agents improve your credit union budget and operations?

 

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