Guide staff through change
Four personality types emerge during times of change.
Navigating change is hard for both staff and managers, says Ronaldo Hardy, CEO of $102 million asset Southwest Louisiana Credit Union in Lake Charles.
“Change takes away our convenience, and makes us feel uncomfortable,” says Hardy, who addressed CUNA Management School students in Madison, Wis. “Still, we need to lead people through it.”
Hardy cites four personality types that emerge during times of change, how they respond to change, and how to manage them:
1. Eager Ed. He embraces change, and is eager to learn and perform well. He’s not stuck on old ways of doing things, and can help set a positive tone on your team.
How to manage Ed: Train him quickly, and allow him to train others. Recognize his accomplishments, and find ways to let him lead. Find development opportunities that will allow him to advance in the credit union.
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