Five simple tricks to improve your credit union member experience training

by Sean Galli, On The Mark Strategies

Improving your credit union member experience training sounds complicated…but it doesn’t have to be. Just like improving your marketing, improving your service has strategic and tactical elements. The strategic pieces – such as honing a branded experience program everyone lives out – take longer and are (admittedly) more complex. But the tactical features are faster to implement and yield a quick return.

Here are five simple tricks to improve your credit union member experience training right away:

1. Smile

Service is more than a smile, but that doesn’t mean you can slack off when it comes to exercising those face muscles. Good service always begins with a smile. A team member’s facial expression is your consumer’s first, immediate, silent impression of your institution. Are you a sunshiny day? Or a glass half empty? As Dale Carnegie said, “Your smile brightens the lives of all who see it.” Double check that your team smiles if you want to start off on the right foot.

 

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