Five common credit union website redesign questions

by Sean Galli, On The Mark Strategies

Are you considering an overhaul of your bank or credit union website? It’s an intimidating task…and one you shouldn’t rush. Your website is your front porch; it’s the first place potential members or customers visit. Everything about your website – from the user experience to security – matters.

So, asking the right questions (and getting the right answers) is key. But what questions should you ask about your bank or credit union website redesign?

Start with these five crucial questions and get guidance on how to proceed.

1. What is a good approach to user experience (UX) design?‍

When making a bank or credit union website that is easy to use and interesting for users, the most important thing is user experience. A well-done UX design makes or breaks your site. Here are some things to look out for in your UX design process:

 

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