Fifteen cloud contact center security essentials for credit unions

Here’s a handy checklist to keep operations and member data secure

by Andrew Casson, CU Management

IT security is complex, and this is particularly true for your credit union’s contact center. To demystify it, we’ve created this security best practices checklist to help strengthen credit union and member data security and privacy.

This checklist includes all the essential steps you should take to confidently secure agents and make sure your cloud contact center provider is secure, even as you modernize member experiences.

For every credit union, security is an omnipresent challenge. Insufficiently addressing security leads to serious consequences like:

 

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