This meeting was dead: to begin with.
After all,'twas the credit union management meeting before Christmas.Jim from HR couldn't stop thinking about the sugar cookies in the break room. Alice inMarketing hid her holiday shopping list in her padfolio and was checking it twice.Bill the CFO wasattempting to calculate the precise number of hours left until his in-laws arrived.
Just as the clock struck 10:00 a.m., the CEO announced a special guest would be speaking at the meeting...A Mr. Ebenezer Scrooge of London.
The Christmas before had been a monumental one for Mr. Scrooge. Through a series of events no one would believe, he learned to "honor Christmas in his heart, and vowed to try to keep itall the year."Naturally, as a way to spread the message of the season, he decided to join the credit union lecture circuit. You know, the obvious choice.
So here he stood, in front of Jim drawing pictures of baked goods andBill discreetly using his cell phone calculator.
Scrooge managed to captivatethe room with his incredible tale, explaining that in order for the credit union to reach its strategic goals set for the New Year and beyond, it must live in the Past, the Present, and the Future. The credit union could not afford to shut out the lessons that they teach.
THE PAST:
"Failure isn't fatal, but failure to change might be" - John Wooden
It's a tough pill to swallow, but your credit union isn't going to get it right every time.Where mistakes are made, lessons should be learned.Take time before year-end to look back on what might have missed the mark in 2016 - be it a marketing campaign, a new product launch, or an operational procedure- and take a deep dive into what failed specifically and why. More importantly, don't be afraid to try amodifiedversion of your initiative in the future. Just make sure what you've learned from the past shapes how you execute it going forward.
THE PRESENT:
Ahhh, the Present - time's unsung hero. While it's easy to get mired in the way things have always been done or where we envision our credit union being in years to come, the solutions to our problems are oftenfound inexamining the everyday. In their bestselling bookSwitch: How to Change Things When Change is Hard, authors Chip and Dan Heath illustrate thepower of identifying "bright spots."As humans, we're wired tobe problem-solvers; we zero in on what is negative and go to work searching for solutions.It's certainly important to be aware of what's not working at your credit union, butit's equally as important to identify what IS working and duplicate those things.Shedding light on successes gives youa guide of where you want to go and what kind of credit union you want to be. It also gives your staff the assurance that they're doing many thingsright, and the motivation to keep doing those things well.
THE FUTURE:
Have you ever had a dayfull of putting out fires? A week?A month?While we need to keep an eye on what is directly in front of us at our credit union and how it affectsour employees and members, we must also have our finger on the pulse of what might impact our institutions in the future. Whattechnology advancements can you preparefor instead of playing catch up to implement? Are there anticipated market shifts for core productslike auto loans and mortgages? How will your credit unionadapt to (and thrive under) impending interest rate hikes?
"Don't be a Scrooge!" might be an expression you don't want to find yourself on the receiving end of.The truth is embracing your inner Ebenezer can make you an inspiring leader. Scrooge helped to save this credit union, and he can help yours, too! Keeping the past, present, and future in balanceensures yourcredit union is on the path to long-term success and growth. Just make sure you keep the "Bah Humbug"s to a minimum.
