CUInsight Weekly Minute with Robbie Young – Apr 22, 2022
Our favorites from the week in sixty seconds.
Welcome to the CUInsight Minute, sixty seconds from our Associate Publisher Robbie Young with our favorite reads from the week
Mentioned:
Meeting members’ digital needs and expectations
by BRIAN SCOTT, PSCU
While the payments industry and consumer preferences continue to evolve, one trend has remained consistent: Consumers not only want, but expect, innovative digital offerings and solutions from their trusted financial partners. In fact, according to the PYMNTS/PSCU March 2021 Credit Union Tracker, nearly 25% of consumers are willing to switch financial institutions if their digital needs are not being met. What does this trend mean for credit unions that are looking to not only recruit, but also retain members in today’s digital-first world?
The ability to meet members’ digital expectations might be well within a credit union’s reach, thanks to the power of data analytics combined with modern consumer experience channels and dynamic technology. One way to meet and exceed these expectations is through connected experiences, which can be brought to life by bringing all member data and channels together to produce highly personalized interactions.[read more]
The CUInsight Network podcast: Member experience – CU NextGen (#30)
Featuring Kent Zimmer, CEO at CU NextGen
by LAUREN CULP, CUInsight.com
Thank you for tuning in to episode 30 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.
My guest today is Kent Zimmer, CEO at CU NextGen. CU NextGen is the CUSO dedicated to bringing next-generation technology to credit unions, helping them improve the service delivered to their members, the daily experiences of their staff members, and the efficiency of their operations. CU NextGen is a partnership between Members Development Company, a consortium of nearly 70 large and future-focused credit unions, and ClaySys Technologies, a technology company with leading products in the no-code application development, robotic process automation (RPA), and artificial intelligence spaces. [listen here]
To Retain Employees, Support Their Passions Outside Work
by Lauren C. Howe, Jon M. Jachimowicz, and Jochen I. Menges
As the Great Resignation continues, leaders continue to struggle with how to recruit and retain the best talent. What do talented workers most want out of their jobs? Is it remote work and autonomy? Better pay and health coverage? The chance to work with a diverse team and make a positive impact in the lives of others?
While these dimensions are widely understood as important, our research pinpoints an additional aspect of the most attractive jobs that is currently under recognized: jobs that are designed to enable employees to pursue their out-of-work passions. That is, many employees may benefit from viewing their jobs as conduits to pursue their passion outside of work, and jobs that allow employees to do so may not only draw in talented employees but can help them maintain their productivity and well-being over the long-term. [read more]
