Creative training solution for customer-centric credit unions

by. Tom Kazar

Credit unions have long been known for their culture of dedicated member service. This reputation gives them the ability to solve member problems, while also helping members feel more at ease. By presenting a complete consumer financial package, credit unions can cross-sell other products and grow membership through a client-centric sales process.

But where is there time and money to train employees?

Freeing up staff for training, no matter how relevant, can be daunting.

However, the static classroom setting built around rigid training times is no longer the most cost-effective answer for credit unions to improve employee results. As the industry has experienced a decrease in the availability of classroom settings and training centers–expensive options–online training has evolved to create the next generation of engaged employees who better understand the appropriate placement of products within a client’s financial horizon.

 

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