Banking transformed: A credit union’s journey to efficient, personalized lending
In this special eight-part series of the Banking Transformed podcast — recorded at MeridianLink® LIVE! and featuring MeridianLink® customers — industry leaders discuss their journeys, strategies, and lessons learned along their unique paths to digital growth with loan origination software.
On this episode of the Banking Transformed podcast, Generations Federal Credit Union (Generations FCU) Vice President of Consumer Lending Kate Himes shared her credit union’s journey to greater lending efficiency and member-centric service.
Reflecting on her role, Kate notes, “I took over the lending division for Generations and fell in love with originating loans for members. It’s a great opportunity to use my past experience in collections to really be able to identify where true risks are, but also, more importantly, identify how to help members, where to help members, and then use a great “loan origination system (LOS) like MeridianLink® to put that into action.”
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